Fred Chua

How To Increase Productivity In The Workplace? Stop Multitasking.

Multitasking, the act of doing many things at once, is productive. Or so many people thought. Many neuroscientists have stated that we do not really do things simultaneously. We just switch from doing one task to the other fast. "People can't multitask very well, and…

Why Customer Service Should Be A Balance Between Creativity And Technicality In Maintaining Good...

Too much is never good. A good balance of everything is what people need. That is also the case in customer service. Technicality is important but a good amount of creativity will go a long way. Especially in this digital age where people get...

The Greatness Of Small Data: Why Businesses Should Capitalize And Focus On This Resource

Do you know the infamous bible story where a small man defeated a giant? You’re right! It’s the David and Goliath story. It tells us a lesson that even a small creature can defeat a large person. The same goes with data — the important...

Targeting The Roots: A Step-by-Step Guide Of Knowing Customer Pain Points

Do you know why your customers leave your business? You’re probably just thinking about the price and quality of your products. It may be about that but it is not all that there is. Customer pain points are not just shallow reasons why a consumer...

Top Corporate Social Responsibility Ideas For Small Businesses That Boost Employee Morale And Attract...

“A good company offers excellent products and services. A great company also offers excellent products and services but also strives to make the world a better place.” These are the words of the Father of Modern Marketing, Philip Kotler, in his book, Corporate Social Responsibility:...

But First, Listen: Why And How Social Listening Makes Businesses Stand Out

Dealing with a lot of people all at once is not easy especially if your business is booming or has already established its name on the industry. At some point, it seems impossible to answer everyone. What makes it more difficult is the fact...

The Surefire Ways Of Increasing Customer Engagement On Social Media This 2019

Social media has become more social especially for brands and companies that use it as their medium of communication. Customers have also started using it to convey their feelings towards the product or service they received. Because of this, increasing customer engagement on social media...

How Can SMEs Solve Their Technology Adoption Problems?

Small to medium businesses don’t have resources like big corporations. They do not have the funds for new technology. However, it is not a convincing reason to avoid the latest innovation and technology available. Technology adoption should be one of the goals of many...

Adapt Or Die: The Importance Of Adapting To Change In Business

Change is inevitable not only in life but in business too. As long as the people and the technology are progressing, so should the businesses around them. Hughes defined change as “any alteration in the status quo”. It is the start of a revolution,...

The Emerging Call Center Technologies That Will Help Improve Customer Experience This 2019

A new trend emerges in every industry yearly. In the BPO industry, for instance, the artificial intelligence or AI got the center stage. Experts even believed that it is going to be the next big thing — and it is quickly happening in the...

What Is Data-Driven Content And How Can It Bolster Your Content Marketing Campaigns

As consumers want or prefer more personalized interaction between the brand and business they transact with, content is beginning to be the trend in many marketing campaigns. Neil Patel, one of the most famous influencers when it comes to content marketing, values data-driven content. He...

Additional Methods To Improve Customer Service This 2019

It’s 2019 and the customer service industry is just getting stronger and stronger! Having a great customer service has become the top priority of many companies. For some companies that still don’t know what to do to improve their customer support, we have some...

Will Creating A Culture Of Leadership Bring A Positive Effect To An Organization?

Yes, it will. Having leaders in your organization or company is such a great advantage. Why? It’s because leaders are responsible and will lead your employees into a better future. John C. Maxwell once said, “A leader is one who knows the way, goes...

The Up-To-Date List Of Marketing Strategies To Increase Customer Base

Companies use marketing strategies for a campaign they want to pursue. Whether it’s a big business or a small one, each brand has its own set of marketing tactics that would benefit them and would make them reach their goal. Each business usually have specific...

Skills Every Call Center Agent Should Know To Have An Effective Communication With Customers

To have an effective communication with customers, businesses and brands need to know what their customers want. In many cases, customers have an ideal customer experience where they would deal with the company seamlessly. For the brands to make that happen, they have to...

Organizational Keystone Habits Are Important Even In Start-Ups and SMEs

If a software has a program that allows it to do its function, people definitely have it as well. This program — which influences even our tiniest action that we are not fully aware of — are called habits. But habits are not only present...

Top Social Media Management Activities That Increase Visibility And Customer Engagement

Businesses cannot deny the power of social media anymore. It has taken over the life of many consumers and for that very reason; company owners should take advantage of it. People search brands and companies that they support on social media. May it be...

Why Leaders—Not Bosses—Are More Valuable In Call Center Companies

For many people, especially in a work setting, bosses and leaders are often interchanged. However, the definition and function of the two words are not the same. For one, leaders are much better than bosses. Arnold H. Glasow once said, “A good leader takes a...

How Can You Achieve Quality Customer Service By Determining Your Customers’ Temperament

As a customer representative in a call center industry, don’t you just wonder what type of a person you are talking to? Why did they become so angry at you? Or why are they insisting something that may not be possible? To achieve a quality...

Running Out Of Prospects? Lead Generation Saves The Day

Do you find it hard to generate prospects? Don’t think you are the only one because most companies do. Good thing there is this thing called lead generation! Inbound Lead Generation In inbound call centers, lead generation is the process of a customer showing interest…

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