Fred Chua
Fred Chua
I am a Philippine-certified Electronics and Communications Engineer who serves as the CEO of Magellan Solutions Outsourcing Inc. Magellan Solutions is one of the top call centers/BPO companies in the world that can deliver high-performing operations to businesses of any type and any size.
How To Increase Productivity In The Workplace? Stop Multitasking.
Multitasking, the act of doing many things at once, is productive. Or so many people thought. Many neuroscientists have stated that we do not really...
Why Customer Service Should Be A Balance Between Creativity And Technicality In Maintaining Good Customer Relationships
Too much is never good. A good balance of everything is what people need. That is also the case in customer service. Technicality is...
The Greatness Of Small Data: Why Businesses Should Capitalize And Focus On This Resource
Do you know the infamous bible story where a small man defeated a giant? You’re right! It’s the David and Goliath story. It tells...
Targeting The Roots: A Step-by-Step Guide Of Knowing Customer Pain Points
Do you know why your customers leave your business? You’re probably just thinking about the price and quality of your products. It may be...
Top Corporate Social Responsibility Ideas For Small Businesses That Boost Employee Morale And Attract Customers
“A good company offers excellent products and services. A great company also offers excellent products and services but also strives to make the world...
But First, Listen: Why And How Social Listening Makes Businesses Stand Out
Dealing with a lot of people all at once is not easy especially if your business is booming or has already established its name...
The Surefire Ways Of Increasing Customer Engagement On Social Media This 2019
Social media has become more social especially for brands and companies that use it as their medium of communication. Customers have also started using...
How Can SMEs Solve Their Technology Adoption Problems?
Small to medium businesses don’t have resources like big corporations. They do not have the funds for new technology. However, it is not a...
Adapt Or Die: The Importance Of Adapting To Change In Business
Change is inevitable not only in life but in business too. As long as the people and the technology are progressing, so should the...
The Emerging Call Center Technologies That Will Help Improve Customer Experience This 2019
A new trend emerges in every industry yearly. In the BPO industry, for instance, the artificial intelligence or AI got the center stage. Experts...
What Is Data-Driven Content And How Can It Bolster Your Content Marketing Campaigns
As consumers want or prefer more personalized interaction between the brand and business they transact with, content is beginning to be the trend in...
Additional Methods To Improve Customer Service This 2019
It’s 2019 and the customer service industry is just getting stronger and stronger! Having a great customer service has become the top priority of...
Will Creating A Culture Of Leadership Bring A Positive Effect To An Organization?
Yes, it will. Having leaders in your organization or company is such a great advantage. Why? It’s because leaders are responsible and will lead...
The Up-To-Date List Of Marketing Strategies To Increase Customer Base
Companies use marketing strategies for a campaign they want to pursue. Whether it’s a big business or a small one, each brand has its...
Skills Every Call Center Agent Should Know To Have An Effective Communication With Customers
To have an effective communication with customers, businesses and brands need to know what their customers want. In many cases, customers have an ideal...
Organizational Keystone Habits Are Important Even In Start-Ups and SMEs
If a software has a program that allows it to do its function, people definitely have it as well. This program — which influences...
Top Social Media Management Activities That Increase Visibility And Customer Engagement
Businesses cannot deny the power of social media anymore. It has taken over the life of many consumers and for that very reason; company...
Why Leaders—Not Bosses—Are More Valuable In Call Center Companies
For many people, especially in a work setting, bosses and leaders are often interchanged. However, the definition and function of the two words are...
How Can You Achieve Quality Customer Service By Determining Your Customers’ Temperament
As a customer representative in a call center industry, don’t you just wonder what type of a person you are talking to? Why did...
Running Out Of Prospects? Lead Generation Saves The Day
Do you find it hard to generate prospects? Don’t think you are the only one because most companies do. Good thing there is this...