Fred Chua
Fred Chua
I am a Philippine-certified Electronics and Communications Engineer who serves as the CEO of Magellan Solutions Outsourcing Inc. Magellan Solutions is one of the top call centers/BPO companies in the world that can deliver high-performing operations to businesses of any type and any size.
Will Data Entry Services Be Affected By Artificial Intelligence?
In the past years, the need for data entry services significantly grew because of its significance as one of the foundations of data and...
How Data Mining Helps Improve Customer Relationship Management Process
Customer Relationship Management or CRM is an important part of every business. It is, like what the name implies, a strategy for communicating with...
How To Turn Leads Into Revenue With Outbound Appointment Setting
Appointment setting is one of the most challenging stages of business development that may either speed up or slow down a company’s success in...
The Role Of Data Mining In Developing An Excellent Email List
Have you ever wondered if your newsletter was sent to the right inbox, the right people, the right market? Have you thought what its...
How Can QBR Improve Business Relations
Building a strong and mutual client relationship is possibly the most important element in sustaining a successful business. There is value in the relationship...
Why Millennials’ Customer Satisfaction Level Matters In The Age Of Tech
Other generations think that millennials are entitled teenagers who want everything instantly. However, businesses, in particular, need to change that perspective. Millennials are powerful...
Improving Customer Care By Adapting To Real-Life Experiences
They say that in order to understand the beliefs and behavior of others, we have to put ourselves in their shoes. That way, we...
Delivering Better Customer Experience Through Marketing-Sales and Sales-Service Alignment
Every business organization needs to function as a community with tightly-knit teams or departments working together to achieve a common goal. Among those goals is...
Key Points To Remember When Outsourcing Back Office Functions
Back office functions offer different businesses a convenient way to cut costs and to delegate some of their non-core tasks to business process outsourcing...
How Does Work Queue Management Adds To Your Customers’ Satisfaction?
As companies strive to exceed their customers' expectations in terms of customer service delivery, the development and implementation of business process solutions that improve...
Make It A Hassle-Free Order Processing Procedure For Your Customers With These 3 Easy Techniques
Let’s face it: more and more customers prefer stress-free and almost effortless transactions when purchasing products, especially when done online. The fewer the clicks,...
Don’t Focus On Phone Calls, Not All People Can Answer Them. Provide Email Support!
We are living in a multichannel world that allows us to connect with different people using the medium of our choice. How a person...
Drive More Traffic To Your Website By Giving Instant Answers Through Web Chat Support
How do you lose a potential customer? A good way to do this is by not meeting their expectations. When you are managing an...
Personalization Is Definitely The Trend. Don’t Miss Out By Using Social Media Customer Care!
Personalization is like the art of giving gifts. Your recipient will truly appreciate your present if you give him or her something that is...
Why Quick Response Time, Personalization, and Problem Resolution Matter In Providing Quality Social Media Customer Care
Social media customer care is one of the most important things companies should take note of because it has a huge impact on how...
Understanding Consumer Buying Behavior In The Retail Industry Through Data Mining
As the retail industry grows bigger and bigger every year, marketers are coming up with different ideas as to how they can predict the...
Identify New Business Opportunities Through Predictive Analytics
Predictive analytics has been used to foretell the future of a business. Companies have been using it to foresee their sales and revenue, or...
Cynical Comments Are Not Always Negative: The Role Of Content Moderation In Balancing Good And Bad Comments
As we all know, businesses use social media to boost customer engagement and customer experience. At the same time, customers can also use this...
Combatting The Nightmare Brought By Data Silos Using Data Management Services
Before we delve into the nightmare of not using data management services, let us clarify one thing first. We are not saying data silos,...
The Role Of Data Management In Solving Big Data Analytics Problems Of Businesses
Life coaches, wellness therapists, and psychologists say you should control your emotions before they control you. Today's business experts have a similar saying: manage your...