Fred Chua

Will Data Entry Services Be Affected By Artificial Intelligence?

In the past years, the need for data entry services significantly grew because of its significance as one of the foundations of data and analytics infrastructure. But with the continuous evolution of technology which leads to the disruption in the said fields, are data...

How Data Mining Helps Improve Customer Relationship Management Process

Customer Relationship Management or CRM is an important part of every business. It is, like what the name implies, a strategy for communicating with customers and prospects in the point of view of a business. It encompasses all interactions, may it be personal, on...

How To Turn Leads Into Revenue With Outbound Appointment Setting

Appointment setting is one of the most challenging stages of business development that may either speed up or slow down a company’s success in terms of sales. Let’s face it: no matter how stellar a business’ sales team is, they will have a hard time...

The Role Of Data Mining In Developing An Excellent Email List

Have you ever wondered if your newsletter was sent to the right inbox, the right people, the right market? Have you thought what its recipients could be thinking about it? Will they even bother to open the letter? Have you sent the email to...

How Can QBR Improve Business Relations

Building a strong and mutual client relationship is possibly the most important element in sustaining a successful business. There is value in the relationship that bonds the connection between them — enabling them to benefit from each other. But how do businesses build up...

Why Millennials’ Customer Satisfaction Level Matters In The Age Of Tech

Other generations think that millennials are entitled teenagers who want everything instantly. However, businesses, in particular, need to change that perspective. Millennials are powerful especially in the world of social media. They are also now the largest consumer in the world with approximately $200...

Improving Customer Care By Adapting To Real-Life Experiences

They say that in order to understand the beliefs and behavior of others, we have to put ourselves in their shoes. That way, we can see the world based on their perspectives. The same holds true in doing business. Thinking like a true entrepreneur or...

Delivering Better Customer Experience Through Marketing-Sales and Sales-Service Alignment

Every business organization needs to function as a community with tightly-knit teams or departments working together to achieve a common goal. Among those goals is the enhancement of customer experience — one of the biggest game changers in today’s business field. A Walker study even...

Key Points To Remember When Outsourcing Back Office Functions

Back office functions offer different businesses a convenient way to cut costs and to delegate some of their non-core tasks to business process outsourcing companies. Small and medium-sized enterprises (SMEs) are said to benefit the most from different outsourcing activities due to their limited resources....

How Does Work Queue Management Adds To Your Customers’ Satisfaction?

As companies strive to exceed their customers' expectations in terms of customer service delivery, the development and implementation of business process solutions that improve the efficiency and speed of their respective processes are becoming more crucial. One example of a helpful business process solution...

Make It A Hassle-Free Order Processing Procedure For Your Customers With These 3 Easy...

Let’s face it: more and more customers prefer stress-free and almost effortless transactions when purchasing products, especially when done online. The fewer the clicks, the better. The order processing stage is critical because it determines whether your customers will continue with their purchase or not.…

Don’t Focus On Phone Calls, Not All People Can Answer Them. Provide Email Support!

We are living in a multichannel world that allows us to connect with different people using the medium of our choice. How a person reaches out to us usually depends on what he or she finds to be the most convenient. The more options,...

Drive More Traffic To Your Website By Giving Instant Answers Through Web Chat Support

How do you lose a potential customer? A good way to do this is by not meeting their expectations. When you are managing an online shop, for instance, some of your visitors will contact you to ask something about your products and services. This...

Personalization Is Definitely The Trend. Don’t Miss Out By Using Social Media Customer Care!

Personalization is like the art of giving gifts. Your recipient will truly appreciate your present if you give him or her something that is based on his or her interests or needs. Picking up a random item in a store just for the sake...

Why Quick Response Time, Personalization, and Problem Resolution Matter In Providing Quality Social Media...

Social media customer care is one of the most important things companies should take note of because it has a huge impact on how they run their businesses. Many marketers are saying that by 2020, customer experience will be the number one determining factor...

Understanding Consumer Buying Behavior In The Retail Industry Through Data Mining

As the retail industry grows bigger and bigger every year, marketers are coming up with different ideas as to how they can predict the behavior of consumers. One effective way they came up with is through data mining. Data mining is the process of getting...

Identify New Business Opportunities Through Predictive Analytics

Predictive analytics has been used to foretell the future of a business. Companies have been using it to foresee their sales and revenue, or the problems that they might encounter. According to “The Big Data Market: 2017 – 2030 – Opportunities, Challenges, Strategies, and...

Cynical Comments Are Not Always Negative: The Role Of Content Moderation In Balancing Good...

As we all know, businesses use social media to boost customer engagement and customer experience. At the same time, customers can also use this as a platform to express their dissatisfaction with the products or services of a certain brand. Because of this, there...

Combatting The Nightmare Brought By Data Silos Using Data Management Services

Before we delve into the nightmare of not using data management services, let us clarify one thing first. We are not saying data silos, or the use of them, is bad. But they do carry the possibility of contributing to your business' inefficient performance....

The Role Of Data Management In Solving Big Data Analytics Problems Of Businesses

Life coaches, wellness therapists, and psychologists say you should control your emotions before they control you. Today's business experts have a similar saying: manage your data before it manages you. No one can dispute that all businesses, regardless of size, industry, product, or location, generate…

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