Fred Chua
It’s What Your Business Stands For: Crucial Reasons Why You Should Determine Your Unique...
If you want to understand what a unique selling proposition is, it might help you to recall one of the phrases we use to describe a multi-skilled person. Being a "jack of all trades, master of none" is exactly what will happen if you...
Cross-Selling And Upselling Strategies In Outbound Call Centers That Can Deliver Impressive Results To...
Cross-selling and upselling are often used interchangeably, but involve different methods to bring about the same result: higher sales and profits for the business, greater client satisfaction, and better customer experiences. When done right, cross-selling and upselling are among the most effective yet inexpensive...
Drive Traffic To Your Website Through Mobile First Strategy
Having a website for a business or brand is one vital marketing tool that every company needs. Having somewhere to go to on the internet while looking for a product or service is very common and almost everybody with a mobile phone or smartphone...
Why Call Centers Should Continually Adapt To Digital Transformation
As people are tech savvy and dependent to technology, companies and businesses are adapting to it too. Digital transformation is happening everywhere and people are very much aware of it. Be it a government institution, schools and universities, and other organizations, it will surely...
Can Blending Artificial Intelligence With Human Expertise Improve Customer Service?
The use of artificial intelligence is very common nowadays. Artificial intelligence is the way computers and systems are programmed to mimic how human beings think. There are two types of them, machine learning and natural language processing. We, as customers, interact with artificial intelligence every...
Imagine Having A Positive Customer Experience Plus Operational Efficiencies. Do It With Blended Call...
It's a common, daily struggle of business owners worldwide. For a very long time, delivering exceptional customer service to each and every client, as if they are the only client the business has, has been viewed as a lofty goal that comes with a...
The Importance Of Microtargeting Approach In Telemarketing And Its Effect On Businesses
Telemarketing is one of the most outsourced BPO services in the world. This service is a kind of marketing tactic that delivers instant sales. It accounts for $900 billion in annual sales, stated ATA. What Is Telemarketing? Telemarketing is a type of direct marketing where…
The Use Of Data Mining In Market Segmentation And How It Works For Your...
Before businesses and companies release their products and services, they first decide on whom to cater those. Different products and services, even if from the same company, can be marketed towards different group of people. That is why companies and organizations use different methods to...
Outsourcing HR Services: The Solution To Insufficient Job Marketing
Finding an employee nowadays seems to be hard. You have to post a job advertisement, call people, and interview them. After you interview the candidates, you have to choose yourself whether they are qualified or not. You have to call those who passed for...
Grow Your Shipping Business With The Right Dispatch Service Provider
The shipping industry is mostly dependent on the global trading freely happening today. Some shipping companies are worried as to what the future of the business would be. According to HIS Markit, U.S., UK, China, France, and Germany are going to change their trading...
How A Good Inquiry Handling Service Prevents Cart Abandonment
Online shopping is very trendy lately. People tend to look for what they like online and have it delivered in front of their doorstep rather than go out and buy it elsewhere. However, not many people enjoy online shopping. There are many cases of...
The Top Reasons Why Travel Agencies Should Start Outsourcing Inbound Reservation Services
Travel agencies are always looking for more consumers like any other business out there. In fact, Statista reported that there will be an increase in profits of travel agencies in the U.S. In 2008, it has dropped to a very low percent. However,...
Proactively Promote Your Business Through Social Media Marketing
Social media marketing is when companies use social media platforms like Twitter, Facebook, and Instagram to promote their business or product. It is also where the companies spread awareness for their brands not just to their customers but to new people as well. However, you...
The 8 Reasons Why Call Centers Should Embrace Upselling
Agents who handle sales account know very well that looking for a customer who shows real interest in products and services is no easy task. Closing successful sales are even more challenging. But driving new sales is not the only way to grow the...
Will The Voice Of The Customer Change Into Email And Chat?
Over time, the voice of the customers in seeking service and support were transmitted through different channels in which inventions and innovations played a crucial part. The kind of customer service more than a hundred years back is a whole lot different from what...
Cross Selling A Product Is Important And Here’s Why
In every call center company, increasing revenue and profit is as important as achieving great customer satisfaction. But doing that should not only be limited to driving new sales. It must go beyond to increase the average transaction value or the average amount every...
How BPO Companies Benefit from Blended Call Center Services
While some BPOs specialize only in handling incoming calls from customers or making only outbound calls for their clients, there are those who prefer to do both. Blended call centers operate like an inbound and outbound call center combined. Their agents are trained to...
Tips on How to Avoid Long Billing Inquiry Wait Times
Most consumers have no problem paying their bills on time, but the time it takes to make a billing inquiry could dissuade them from making timely payments – especially if they have to deal with a seemingly endless queue each time. If you’re...
How Can BPO Companies Provide Effective Social Media Customer Care Services?
If you aren’t already enforcing a solid social media strategy for your company, then these statistics might persuade you – 1 in 3 individuals prefer social media customer care to more traditional channels like telephone and email. Over 67% of consumers use social media...
Do’s and Dont’s of Outsourcing Your Live Chat Support
Photo by Unsplash.com Ready to outsource your company’s live chat support? Entrusting this business function with a reliable service provider can do wonders for your brand. The importance of live chat support Live chat support, or the use of open source web chat applications to…