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Creating an IoT Product MVP: Rationale and Steps for Development

Mrunal Chokshi -

Customer Experience Strategy: Paradigm Shift!

Martha Brooke -

Customer screw-ups are your fault

Nicholas Zeisler -

Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey

Shep Hyken -

Ominous Signs for Sales Teams and Baseball Can Help

Dave Kurlan -

From flexibility to cross-functional alignment: Four trends impacting the customer success space in 2024

Chris Dishman -
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5 Ways to Revamp Your Advertising Strategy to Drive Better Consumer Relationships

Chalmers Brown -

Seeing is Believing: How user-generated visuals unlock Gen Z’s purchase power

Randy Mercer -

The Power of Atomic Change to Unlock Quantum Growth in Any Business

Denyse Drummond-Dunn -

Influence of CIOs on Digital Transformation Strategies

Mrunal Chokshi -
BuzzFeed Tasty

7 Key Strategies For Growing Your Brand Using Short-Form Video Content

Oliver Baker -

Quadient Launches Cloud-based Multichannel Document Delivery Capabilities for Small and Medium Businesses in Canada

News Editor -

ASAPP Unveils GenerativeAgent™, A Generative AI Application Capable of Fully Automating Contact Center Interactions

News Editor -

Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX

Howard Lax -

Three Tips for Better Support

Cassius Rhue -

Brand Management: What’s Customer Experience Got to Do with It?

Beth Karawan -

New to Sales? Here’s What You Must Keep in Mind

Manash Chaudhuri -

[Book Review] Jonah Berger Unveils the Hidden Power of Words

David Dodd -

From a Data Die-Hard: How to Write Good Survey Questions

Martha Brooke -

Two thirds of UK customers may be vulnerable but not obviously so

Adrian Swinscoe -
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