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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 54
Performance Metrics
Which Customer Loyalty Metric is the Best? My Interview with Jeff Olsen of Allegiance Radio
Bob Hayes
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June 3, 2013
What do you say we measure what matters?
Mickey Lonchar
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May 31, 2013
Sales People Do What You Measure And Compensate Them To Do!
Dave Brock
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May 31, 2013
Sometimes Revenue Is The Wrong Sales Metric
Dave Brock
-
May 30, 2013
Sabermetrics for Sales Leadership – Projecting Sales Revenue
Dave Kurlan
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May 29, 2013
Measuring Up Customer Relationships
George Taylor
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May 28, 2013
C-Level Fear of CRM
Luke Russell
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May 28, 2013
An Overview of Google Analytics Goals & Conversion Metrics
Paul Mosenson
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May 25, 2013
High performance leadership/decisions: business game findings
Ken Thompson
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May 25, 2013
How to Measure Customer Satisfaction
Stefanie Amini
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May 24, 2013
Measuring employee engagement and happiness: Should you be building an app for that?
Adrian Swinscoe
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May 20, 2013
How Internal Metrics can Help You Decrease Turnover Rates
Jodi Beuder
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May 16, 2013
Hey marketing, can you sleep at night?
Matt Heinz
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May 15, 2013
4 Key Metrics Every Data-Driven Marketer Should Pay Attention To
McKay Allen
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May 15, 2013
Don’t Just Collect Data; Create Value
Ron Kaufman
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May 15, 2013
Speed kills first contact resolution
Jeff Toister
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May 14, 2013
Call Center Metrics Best Practices
Stefanie Amini
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May 14, 2013
Why CFOs are Dubious About Marketing
Emily R. Coleman
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May 13, 2013
B2B Customer Experience Management: 6 Success Factors for World-Class Performance
Lynn Hunsaker
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May 13, 2013
Proof of The Obvious – A Recipe For Market Share Growth
Gregory Yankelovich
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May 11, 2013
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