Ron Kaufman
Ron Kaufman
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures. Ron created UP! Your Service to help organizations gain a sustainable advantage by building uplifting service cultures. He is author of the New York Times bestseller "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet".
“Different People Value Different Things” Ron Kaufman on The Four Categories of Value
[embedded content]Transcript of “Different People Value Different Things”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~…
“How Good or Bad is the Service You Provide” by Ron Kaufman
[embedded content]Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia…
SWIFT in Singapore: “What is Service?”
[embedded content]Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.We are in The…
Making Melbourne a Better City by Connecting People with “The Government You Can Touch”
Ron Kaufman with Colin Fairweather and Daniela Mazzone at DreamforceThe City of Melbourne, Australia is ranked as one of the most liveable in the world.…
The Growing Value of Ethical Values at Salesforce
[embedded content]I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their…
What is the responsibility of business in The Fourth Humanitarian Revolution?
Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution; the historic transformation of power from steam,…
Discover how Globe Telecom has built an extraordinary culture of Service Excellence
[embedded content]Discover how Globe Telecom has built an extraordinary culture of Service Excellence on a brilliant platform of Vision, Mission, Purpose, Values, and “The Circle…
7 Top Trends from 2018 Smarter Services Symposium
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.…
New Insights on “State of the Connected Customer” Worldwide
A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights…
The Six Disruptors of Customer Experience
[embedded content]UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First,…
Oracle CX Factor includes Ron Kaufman’s Questions for Senior Leaders at IBX and Clorox
Independence Blue Cross shapes Healthcare for the Future How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of...
Are you building powerful partnerships where you work?
Previously, we described how Amazon builds powerful partnerships. How can you do the same? Each time you explore, agree, deliver and assure, the possibility for trust...
Fundamental Service Principles Create a Common Service Language
I’ve seen many organizations invest years and spend a lot of money on service training for their employees. The intention is always the same:...
Harvard Business Review on Revolutionizing Customer Service
The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report...
Is Smiling a Good KPI?
“Is smiling a good KPI?” The Chief Strategy Officer of a leading bank leaned forward, lowered her voice, and asked me this sincerely. “We can...
Engineering a Service Revolution: How to Build a Strong Service Culture – Fast!
Four Rules for Engineering a Service Revolution Improving service quality in a large organization can be difficult – and it can take a long time....
Measure the Leading Indicators of a Stronger Service Culture
Building a strong and sustainable service culture takes time. But leaders often want to know much earlier if their efforts and investments are working. So...
Revolutionizing Service Culture in the Healthcare Industry
What’s happening in the industry? In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Treatment options have grown rapidly. Patients...
Service Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!
Are you happy with your current new employee orientation program? Are your new employees truly inspired by the program? (How many of them are...
Transforming Service in the Telecom Industry: Why It’s Needed and How to Make It Happen
What’s happening in the industry? Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out...