Oracle CX Factor includes Ron Kaufman’s Questions for Senior Leaders at IBX and Clorox


Share on LinkedIn

Independence Blue Cross shapes Healthcare for the Future

How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for Brian’s reply to Ron Kaufman’s question about shaping to the healthcare ecosystem today, and tomorrow.

Clorox Contributes to Lifestyle with More than Products

After more than a century of experience, @CloroxCo has shifted from a product-focused to customer-centric business. See how this industry leader drives customer experience on this episode of #CXFactor. Listen as Mark Fidelman, VP of Digital Consumer Experience at Clorox, replies to Ron Kaufman’s question about balancing customer intimacy with personal privacy in the digital world.

Would you like Ron Kaufman or another UP! Your Service Thought Leader to contribute to your next article, podcast, video interview, or event?

We are glad to contribute and help you in helping and serving others. Contact us today.

Republished with author's permission from original post.

Ron Kaufman
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures. Ron created UP! Your Service to help organizations gain a sustainable advantage by building uplifting service cultures. He is author of the New York Times bestseller "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet".


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here