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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 55
Performance Metrics
Proof of The Obvious – A Recipe For Market Share Growth
Gregory Yankelovich
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May 11, 2013
Are Your Metrics for Your Customer – or for You?
Dougie Cameron
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May 8, 2013
Should Marketing Be Held to the Same Quota Standards as Sales?
Dan McDade
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May 8, 2013
9 Ways to Measure Social Customer Service
Tricia Morris
-
May 7, 2013
Call Tracking: 5 Metrics You SHOULD Be Measuring
McKay Allen
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May 7, 2013
The Science of Succeeding Predictably in B2B Sales [Lessons from Moneyball]
John Cousineau
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May 6, 2013
Output NPS /CSAT is not the same as Input NPS/CSAT for ROI construction
Steven Walden
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May 6, 2013
Does Your Incentive Program Reward Results or Behaviors?
Stefan Lindegaard
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April 29, 2013
The Secret to Justifying Marketing Automation to C-Suite Executives (Outside of Marketing)
Ian Michiels
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April 25, 2013
Are you afraid contact center agents will try to cheat your survey process?
Jodie Monger
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April 25, 2013
Does First Call Resolution Lead to Customer Loyalty?
Peggy Carlaw
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April 16, 2013
Hilton, Marriott, Hotels – Customer Experience Index (CXi) & its quantifiable benefits
Abhishek Singh
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April 16, 2013
Are Prizes and Profits the Same Thing? Obviously, not.
Emily R. Coleman
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April 15, 2013
Generating Higher Profits by Managing Customers as Financial Assets
Adam Ramshaw
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April 9, 2013
ScottishPower Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence
Bob Thompson
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April 3, 2013
How to calculate Return on Customer Investment
Adam Ramshaw
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April 3, 2013
FCR: Hitting a Home Run for Your Customer Service Team
Tricia Morris
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April 3, 2013
Is Your Online Community Worth Your Customers’ or Members’ Time?
Joshua Paul
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April 3, 2013
Feeling Overwhelmed? Too many KPI’s? 9 Ways to Simplify Your Social ROI
Louis Foong
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April 3, 2013
5 Things You Can Do to Solve Tough [Sales Execution] Performance Problems
John Cousineau
-
March 30, 2013
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