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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 91
Performance Metrics
Use Performance Management To Realize the Promise of CRM: An Interview With Pilot Software’s Jonathan D. Becher
Jonathan Becher
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February 21, 2005
Get More Value Out of a Customer-Centric Web Site
Jim Sterne
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February 14, 2005
Unisys’ Crystal Ball Shows CRM-ERP Integration and a Push for Metrics in 2005: An Interview with Rich Jaso
Rich Jaso
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January 31, 2005
Who Owns Customer-Centricity?: A Round Table Discussion
Round Table
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January 17, 2005
Good CRM Must Have Objectives and Measurements
Jeremy Cox
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January 10, 2005
CRM Industry Predictions for 2005: Five Key Trends
Bob Thompson
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January 3, 2005
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