Ken Thompson

High performance leadership/decisions: business game findings

Over the part few years I have been running in-house business games with a number of major enterprises who form executive teams for a global enterprise for a three year period over a single (intensive) day. So far 15 teams, of different levels of...

The 10 Key Principles of Change Management

Over the last 6 months I have been designing, testing and piloting an exciting new Change Management Game for leaders and teams which lets them experience what it is like to lead a complete 9-month change management project over the course of a single...

The 5 Myths of business: How they invisibly drive our thinking

Strategy and Business Magazine has just published an excellent in-depth article "The Dueling Myths of Business" based on the work of scenario planning expert Betty Sue Flowers who worked with Royal Dutch Shell PLC and the world of big government where she helped draft...

Convert excel spreadsheets into online simulations and dashboards

There are two neat tools you can use to quickly turn excel spreadsheets into online simulations, what-if models and dashboards. They are Simulate from Forio and Crystal Dashboard Design (formerly known as xcelsius) from SAP. Here's the lowdown. Simulate Simulate allows you to import excel…

From a systems perspective the UK Public Sector is totally broken!

John Seddon, in his ground breaking book Systems Thinking in the Public Sector, provides a harrowing view of the "value destroying and non-customer centric system" the UK Public Sector has become locked into in the last 10 years. Seddon identifies 5 types of waste which...

How to assess Power and Influence: a simple but effective method

When we are dealing with change we need to be able to make quick but robust assessments of the power/influence of the different players. My colleague, Andrew Constable, has developed a concise but comprehensive approach to assessing power which he calls the 8P's of...

Behavioural game design: A Review of popular Gamification Techniques

Gamification, the use of game play mechanics for non-game applications, is a very topical area with many enterprises exploring how they might use it to generate new levels of engagement with their staff or customers (current and prospective). In this article I review some...

A practical framework for change – head, hearts, hands & feet

The late Stephen Covey always reminded us that "the main thing was to keep the main thing the main thing !" However when you think about "Change Management" you could be excused for thinking its all about detailed road maps and large tomes of...

Persona Management Software destroys internet authenticity

The Guardian reports on the growth in "Persona Management Software" which individuals use to engage in web conversations using multiple identities on forums and social sites. The aim is to create the perception of a (fake) upswell in sentiment on a given topic (a...

Why you should apply Living Systems Theory to Social Network Design

With the explosion in social software and the recognition that these types of systems need to reach critical mass to survive and prosper it is amazing that so few people are applying the well-established philosophical principles of living systems (autopoiesis) to design for sustainability. Autopoiesis...

The secret to building simple verifiable business models

Many business models used by enterprises have never been calibrated using the organisation's own historical data which seriously undermines their usefulness. This is generally not due to the lack of historical data but because of the way the models have been designed. So can...

New Research on Hard Benefits of Online Customer Communities

According to a 2011 survey, almost 50% of the top 100 global brands host some kind of network or community but are there any indications that these investments are paying off? Strategy and Business Magazine have just published an article which suggests the answer...

Trello – Simple Collaboration with Cards and free

I have been invited to participate in a software beta test which is using an online tool called Trello to coordinate test feedback. Trello is very simple and powerful and sits halfway between a forum and a wiki. It is a great tool for...

Rules and warnings for building successful online communities

Most online communities are simply online ghost towns. People register, get their login details, visit once, decide its not for them and never return. This pattern is repeated over and over. Maybe online communities are not for you? Here is how to decide, and...

RepKnight creating a storm in social media monitoring

RepKnight is an exciting Belfast-based software start-up in the reputation monitoring, crowd-sourced news and public opinion space. Even though they have only been going 12 months and without any external funding they are already in profit and fast becoming the "go-to" company for major...

Data mining made easy with DMF

Data Mining, a hi-tech buzzword for many years, is about excavating useful patterns which are hidden deep in your data to give you valuable insights you could not otherwise find. I was looking for a data mining tool in the same broad price bracket...

Building an Integrated Social Media Dashboard

I have been looking for way to monitor and track all my websites/blogs plus all my social media accounts (linkedIN, Twitter etc) from a single dashboard. I figured this would be pretty easy - a thing that most people would want to do! Not...

Data visualisation – which diagram should I use?

Here is an excellent web link plus two great books which address the question which diagram or chart should I use to effectively present information visually. With at least 40 types of diagram and new ones being added daily this is a very hot...

Instant Customer Data Analysis using Excel: worked example

One of the most useful aspects of Microsoft Excel is its ability to quickly slice and dice customer data from live systems to identify important trends and behaviors which can inform strategy. In this article I will share with you a simple 7-step plan...

The River Diagram: Strategic community change management

I am always on the lookout for good simple visualisation techniques to support change management. Chris Collison has introduced me to The River Diagram - a great strategic tool for moving a community of groups forward via common initiatives and best practice sharing. The River...

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