Barry Moltz
Barry Moltz
Barry Moltz Group
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 15 years. Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 2 to 2,. His third book, BAM! Delivering Customer Service in a Self-Service World shows how customer service is the new marketing.
Why I Rent from Enterprise
August 24, 2015 | By Barry MoltzWhen I have a choice, I always rent from Enterprise. I find that they are one of the...
The Holiday Bonus Trap
This is one of the trickiest questions to answer this time of year. Holiday bonuses are the proverbial double edge sword for owners. In...
What is Wrong With the Airline Industry
I know from an economic and logistical standpoint, there are a lot of things you would like to fix but they are economically insurmountable. But...
Get Ready: Connected Will Drive the Economy
It’s a concept heard again and again: the Internet is making the world more connected, and it’s not just about technologically advanced countries, either. Wired Magazine...
UPS Really Does Deliver
March 24, 2014 | By Barry Moltz I am not easily impressed when it comes to customer service. I have also come to expect great…
Social Media Marketing- Now on Demand!
The internet has proven itself to be a wonderful medium for sales, and social media is the most fertile frontier in the infinite internet....
What is Your Best Price?
I hate having to ask this question. This recently came up when I got a bill for my subscription to the Chicago Tribune for $129.87....
Let Customers Complain
Businesses dread dealing with dissatisfied customers, but it’s important to let them complain. Great customer service has become part of a company’s marketing plan...
Are You Asking the Right Interview Questions?
Even though the economy’s been a bit better, it still can be challenging to find good employees. Not only do they have to perform...
Get in Bed With Your Banker
Because of consolidation, banks have become huge and impersonal. There are still smaller banks around that are community-oriented, but they're not as common as...
Make Customer Service Soar
December 13, 2013 | By Barry Moltz A lot of people talk about offering great customer service, and this year, the Canadian airline WestJet is...
Stop Your Employees from Working for More Success
If you own a business, then a normal 9-to-5 hour day sounds crazy. You probably want your employees to work long hours along with...
A Loss Can Be a Gain
October 04, 2013 | By Barry Moltz Ashley Merryman wrote a great op-ed in the New York Times explaining why "Losing Is Good for You,"...
Why We Value Fake Followers
There was a Reuters article by Jim Finkle in the Chicago Tribune (though you can read it online at the Toronto Sun's website) about...
Do you have a social media plan?
Nowadays, businesses have to integrate social media as a part of their marketing and publicity plan, and there needs to be a roadmap to...
Why Email isn’t dead
Don't believe the hype: social media is popular, but that doesn't mean email is dead. Email matters when you're marketing your business, and it's...
Do you keep your promises?
I often get responses to emails and articles I write, but I want to share an email that I got recently that's another example...
5 Secrets Entrepreneurs Will Never Tell You
I have been an entrepreneur for 25 years. I never planned for this to happen. I started by career at IBM and wanted to...
When Price Gouging Just Won’t Do
April 22, 2013 There are many areas of a business that higher profit margins than others. It is good for a business owner to focus...
Why Your Business Blog is Boring
You put a lot of effort into content for your company web site and now one comes. No one ever comments. Why? Because...