Barry Moltz
Barry Moltz
Barry Moltz Group
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 15 years. Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 2 to 2,. His third book, BAM! Delivering Customer Service in a Self-Service World shows how customer service is the new marketing.
Are Your Customers Showrooming?
Showrooming has become an increasingly troubling trend. Customers come to your brick and mortar retail store to see a product, but then buy it...
Why Your Employees Don’t Trust You
Trust is a very important part of loyalty and it is loyalty from your team is what builds profitable companies. Uncommitted employees with high...
Why Upcharges Are Bad Business
Many businesses try to get that little extra from a customer by adding charges for small and sometimes unexpected "services". I was recently staying...
How to Use a Client Board of Advisors
Most small business owners highlight their mentors and advisors when talking about the reasons for their company's success. Many choose to set up a...
Are Your Employees Ready to Lead like Steve Tasker?
Are you ready for that big chance? At the Super Bowl last night, Steve Tasker (@SteveTasker89), former Buffalo Bills player and sideline reporter...
Does “In Person” really matter anymore?
Some business people say that we don't need face to face meetings any longer. They tell me that email, phone calls, social media and...
On a Rant: Why are all the retail sales people on their smart phone?
There is nothing more annoying to me than entering a retail store and seeing the only sales person in the store is on their...
Vosges Comes Out Smelling Like a Chocolate Rose
I am a big fan of Katrina Markoff and her Vosges chocolate. I interviewed her on my radio show last year. My wife, Sara...
Should You Have a Cyber Monday offer?
I have just finished sorting through over 100 emails with Cyber Monday specials. A few good ones in there especially for travel. Should a business...
Facebook’s First Billion
"They" say the first billion is the toughest. This year, Facebook reach 1 billion users. This is an atonishing number since there are only...
Episode #143 Chris Colin – Sep 09,2011
Chris, Contributor at Wired Magazine talks about how in our society there is a the pressure to know everything! Play...
Episode #142 Laura Fittin, Steve Strauss and Adam Kanner – Sep 09,2011
Laura from One Forty, Adam Kanner from ScoreBig and Steve Strauss from USA Today joins us Play in your default...
Ask Rieva: How to Become That Business Expert
I love the advice that Rieva Lesonsky offers. Start small. Build your brand. It's all about doing the work before you become an expert!
Customer Service Inside of A Tornado
Unfortunately, I was in Chattanooga, Tennessee yesterday with a client during the tornado disaster that racked the southeastern part of the United...
“Moment By Moment” Customer Service
I had the fortunate opportunity to speak to the staff at Miraval, the world famous resort and retreat . I talked to...
The One Question To Ask Before You Start
The Book and Action Hero! There are a lot of entrepreneur books out there. I even wrote one! However, this new book from Carol Roth...
Guy Kawasaki says businesses needs “Enchantment”
I have been a big fan of Guy Kawasaki forever. I finally was able to interview him on Business Insanity Talk Radio. He is...
Want to be as successful as Groupon?
On Business Insanity Talk Radio, we talked with one of the most successful entrepreneurs right now on the planet, Groupon director co-founder,...
Casual Video, Disciplined Dreaming and Social Location Marketing
Steve Garfield Ok, well it may not be as sensational as "casual sex", but it is an important trend in small business using video on...
10 Things to do on a Business Snow Day!
If you live in the Midwest, it's a snow day. It would be very easy for that to mean "work from home day",...