UPS Really Does Deliver


Share on LinkedIn

March 24, 2014 | By Barry Moltz

I am not easily impressed when it comes to customer service.

I have also come to expect great service from Amazon and UPS. This time, they blew me away.

I had sent a book through Amazon to a business associate. Somehow, I entered the wrong address. A few days later, Amazon informed me that the package was undeliverable.

I was told to call UPS. They took the time to get the new address and then called me back within an hour to tell me the package would be delivered Monday.

Just think, I called them once and they got back to me! Amazon then texted me with an update as well. That’s customer service!

When things go wrong, have systems in place to follow the customers problem through resolution. They will brag about it!

Republished with author's permission from original post.

Barry Moltz
Barry Moltz Group
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 15 years. Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 2 to 2,. His third book, BAM! Delivering Customer Service in a Self-Service World shows how customer service is the new marketing.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here