Modern customer relationship management, if I may use this ancient term, is undergoing significant change. It is a change towards achieving customer outcomes. But...
Blockchain, hyped as the technology is at the moment, has not only quite some potential but has matured considerably over the past months.
Still, after...
After becoming increasingly popular in 2015 and 2016, this year has truly become the year of the bot. Countless businesses have embraced bot technologies,...