Thomas Wieberneit: Success at the Intersection of AI and CX
Use AI for “Dirty Jobs” and Be Employees’ BFF
There are plenty of tasks in a company that are simple and repetitive, or in the words of Vinnie Mirchandani, dull, dangerous, and dirty....
To Avoid Bot Failure, Solve These Technology and Human Challenges
After becoming increasingly popular in 2015 and 2016, this year has truly become the year of the bot. Countless businesses have embraced bot technologies,...
How AI Can Mend the Marketing-Sales Gap
It is almost an urban myth that sales and marketing are facing difficulties
in cooperation....
Intelligent Field Service: The Future is Now
It is the day after a pleasant dinner evening with friends. As usual there
are quite a...
The Salesman’s Resurrection by AI
The B2B salesperson is dead.Or so it is said.There are scores of...
Beyond Disruption: AI and IoT Join Forces to Power Real-Time Experiences
Imagine a self-driving forklift reacting to an obstacle only after a minute.
Or, the next best action...
AI Platforms: How to Make the Smart Choice
These days, customer experiences increasingly need to be enabled with the
help of intelligent technology. In the...
ECommerce is Dead. Long Live iCommerce!
Over the past two decades or so eCommerce has undergone a major change.
The speed of this...
Turning Data to Conversations: Intelligent Marketing
Over the past two to three decades marketing changed considerably. Gone are
the times where a potential...
The Bots are Coming! Will They Save Customer Service?
Today’s customers are impatient. They want to -- and have the right to -- get
answers to...
Why AI, Machine Learning, and Bots? Better Experiences.
In the year 2016 bots, AI, and machine learning seemed to be all the rage,
with all...