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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 2
Voice of Customer
Next Gen B2B customer data platforms: Birth of a 4-fold customer view
Satish Hariharan
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March 4, 2024
Want to increase sales? Your own customers will show you how.
Kristin Zhivago
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February 26, 2024
Some Customers Never Learn
Nicholas Zeisler
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February 26, 2024
5 Ways Review Management Improves Customer Engagement
Jane Grin
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February 23, 2024
Using AI for Voice of the Customer in 7 steps
Tim Thijsse
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February 15, 2024
The Essential Recipe for Implementing User Research in Your Organization
Shipra Bhutada
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February 9, 2024
Successful Software Monetization Requires a Customer-Centric Approach
Sheela Bilderback
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February 9, 2024
Going Beyond Sentiments: Emotion Analysis
Poyraz Ozkan
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February 8, 2024
Maximising Customer Understanding: The Smart Shortcut to In-Depth Market Insights
Denyse Drummond-Dunn
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February 8, 2024
Market Research is Key to Understanding Customers Like Never Before
Emily Creek
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February 6, 2024
Leverage Buyer Goals to Drive Breakthrough Marketing Results
David Dodd
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February 6, 2024
Managing Multiple Customer Advisory Boards: Five Tips for Companies and Customer Marketers
Rob Jensen
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February 6, 2024
Customer Research Uncovered: Navigating the Path to Consumer Clarity
Colin Shaw
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February 6, 2024
Don’t Ghost Your Customers! Close the Loop
Poyraz Ozkan
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February 2, 2024
Can AI help call center agents show more empathy?
Michelle Tilton
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January 30, 2024
Strive for Top 5 in product and service quality
Steve Curtin
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January 30, 2024
How to build products that win the hearts of customers?
Shipra Bhutada
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January 28, 2024
Navigating Customer Survey Program Costs: The Ultimate Guide
Martha Brooke
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January 28, 2024
When to survey
Nicholas Zeisler
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January 28, 2024
Online Review Trends to Know for Better Customer Experience
Michael Podolsky
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January 28, 2024
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Page 2 of 182
New Posts
Customer Experience ROI Handbook: Proving CX Value to Executives
Lynn Hunsaker
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April 25, 2024
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024