Poyraz Ozkan

How is AI transforming Customer Experience?

Interest in AI has been steadily increasing for the last decade or so. Leading tech companies anticipated long ago, a great technology that can transform their business. Two shining examples are; 1. IBM’s Watson defeating humans in Jeopardy in 2011 2. Google’s Alpha Go defeating...

4 Ways to Focus Voice of Customer Programs During the Covid-19 Pandemic

As the global pandemic, continues to impact our daily and professional lives, we are all trying to adapt to a "new normal." We are getting used to working from home, collaborating with colleagues online, and getting things done in our "virtual companies." A similar...

New Posts