Poyraz Ozkan is the co-founder of Alterna CX, the team behind the AI-based Customer and Employee Experience Management solution. Previously Poyraz was a principal at the management consulting firm Peppers & Rogers Group, serving clients in telecommunications, retail, and transportation industries across 4 continents. Poyraz has been actively participating in leading the customer-centric transformation in banks with the use of the voice of the customers.
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