Poyraz Ozkan
Poyraz Ozkan
Poyraz Ozkan is the co-founder of Alterna CX, the team behind the AI-based Customer and Employee Experience Management solution. Previously Poyraz was a principal at the management consulting firm Peppers & Rogers Group, serving clients in telecommunications, retail, and transportation industries across 4 continents. Poyraz has been actively participating in leading the customer-centric transformation in banks with the use of the voice of the customers.
Going Beyond Sentiments: Emotion Analysis
Emotions do matter: Sentiment and Emotion Analysis You have done everything you can to please your customers. In every aspect, your team of professionals provided...
Don’t Ghost Your Customers! Close the Loop
Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do...
How is AI transforming Customer Experience?
Interest in AI has been steadily increasing for the last decade or so. Leading tech companies anticipated long ago, a great technology that can...
4 Ways to Focus Voice of Customer Programs During the Covid-19 Pandemic
As the global pandemic, continues to impact our daily and professional lives, we are all trying to adapt to a "new normal." We are...