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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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Blog
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No One Owns the Guest, but Someone Always Owns the Moment
Debmalya Dutta
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April 26, 2010
If I asked you to name a company that excels at Customer Service, Would you name your own?
Glenn Pasch
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April 26, 2010
I Don’t Have Time to Coach!
Kelly Ketelboeter
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April 26, 2010
Do You have the Right B2B Marketing and Sales Model?
Christopher Ryan
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April 26, 2010
CEO’s Best Practices: 10 Steps to a Successful CRM Initiative
Zeynep Cancelik
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April 26, 2010
A Blessing for Senior Manangement
Zeynep Cancelik
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April 26, 2010
The 10 Rules for Creating a Buyer Persona: Rule 7
Tony Zambito
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April 26, 2010
The Steps of a Sale: from the buying decision to the close
Sharon Drew Morgen
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April 26, 2010
Bank-hopping more common in a loyalty-lagging sector
Sharon Goldman
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April 26, 2010
Apple’s Misstep Keeps Kids from Showcasing Their Innovations on iPhone
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April 26, 2010
The Ultimate Judge In Customer Experience
Lior Arussy
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April 26, 2010
Lousy Salespeople and Great Salespeople – Line Item or Investment?
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April 26, 2010
Fail Spectacularly
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April 26, 2010
Read Your Prospect’s Mind
Merlin Francis
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April 26, 2010
A Pragmatic Approach to Social Data
Mitch Lieberman
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April 26, 2010
Can You Call Back? Customer Service Tip
Susan Hoekstra
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April 26, 2010
Ten things I’d do if I were in charge of an airline’s customer experience
Linda Ireland
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April 26, 2010
Gartner says high-tech marketing spending is rising again – but the pattern is changing
Bob Apollo
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April 26, 2010
Most of your marketing efforts are probably wasted too…
Bob Apollo
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April 26, 2010
Presentation Slides On Social CRM from the New Communications Forum
Jacob Morgan
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April 25, 2010
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