Presentation Slides On Social CRM from the New Communications Forum


Share on LinkedIn

My site was recently hacked but I’m back! Hope you guys had enough time to digest the social CRM evolution process that was stuck as my most recent post for the past week.

I recently presented on Social CRM at the New Communications Forum in San Mateo and wanted to share my presentation with you. The goal of the presentation was to present multiple ideas and concepts while really trying to get people to think beyond social tools and tactics. I wanted to really push people to think and advance the SCRM discussion. You can the presentation embedded below. If you find it valuable and interesting then please share it.

Republished with author's permission from original post.

Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here