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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
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Posts by Debmalya Dutta
Debmalya Dutta
Debmalya Dutta
Capgmeini
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No One Owns the Guest, but Someone Always Owns the Moment
Debmalya Dutta
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April 26, 2010
Disney's Boyle quoted this in the recent Forrester's Marketing Forum , 2010 - "No one owns the guest, but someone always owns the moment" Let's...
Use Location Based Content to take Engagement to a different level
Debmalya Dutta
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April 6, 2010
Why is Location Based Social Networking catching on? Networking inherently satisfies our social engagement needs or like Abraham Maslow would have put it – Every...
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