Jared Cornell

Customer Satisfaction Measurement: 6 KPIs You Should Track

Customer satisfaction has somewhat turned into a buzzword, but the online environment makes it a core of most success stories. Company reviews are not just public. Typically, they are put front and center to prove services’ quality through star or number rating systems, testimonials,...

20 Must-Learn Customer service Skills in 2020 (Bonus: Tips to develop them faster)

Are you having a hard time dealing with customers, and is this impacting your relationship with them? Well, most businesses are sailing in the same boat. Customer service is challenging. Do it right, and you can dramatically boost your business growth. Go wrong with...

Customer Acquisition Cost: Why You Need To Know Them and How to Calculate it...

Recently, I talked to a friend who just started his first e-commerce business. So, when I asked him how things were going, he seemed pretty enthusiastic. He bragged with an increasing number of visitors, sky-rocketing engagement, satisfying conversion rates… “Ok, what about profits?” I asked...

A Small Guide for Ticketing Software Users on How to Keep Customers Delighted

For many B2B companies, success means growing their customer base and increasing their revenue. This makes the acquisition of new customers a strategic focus for them. To achieve this goal, they invest heavily on advertising, incentivizing new customers and participating in trade shows. While getting...

How Live Chat Can Help Enhance E-Commerce Engagement And Conversions

The dynamic market conditions and continuously increasing numbers of e-commerce businesses have made the brands think more thoroughly about the ways of keeping and improving their market positions. In these circumstances, live help chat has become one of the most useful tools that provide keeping...

Tips and Tricks Which Will Keep Your Business Alive Always

Growing your business starts with getting your business organized. While this is easier when you have a big budget and lots of time to dedicate to staying organized, even cash strapped small business with a few employees can get organized. It’s a matter of...

Work Your Way Through A Prospects Mind To Turn Them Into Potential Consumers

How would you like to know the methods and tricks that would get you the desired customers for your brand? We all know the importance of brand image and how important it is to make the potential customers interested in our products. The one...

5 Steps to a More Productive Live Chat Support on Your Website

Live chat is an indispensable online customer support tool that brings great results. There are many statistics that prove this point right and if these tools weren’t a valuable asset to companies, they wouldn’t be used so much in modern business. Providing quality customer support...

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