Alice Pope
Alice Pope
Alice Sesay Pope is a Fortune 100 executive who has spent thirty years building customer experience operations that work at scale. Most recently, as Global Vice President of Device, Digital, and Alexa Support at Amazon, she led 10,000 associates across Devices, Alexa, Prime Video, Music and Games serving more than 200 million subscribers across 30+ global sites with over $1 billion in P&L responsibility.Her career includes senior roles at Amazon, Visa, Capital One, Microsoft, USAA, Johnson & Johnson, and First Horizon.
Why Customers Don’t Hate AI. They Hate Bad Service.
Customers were never going to love our technology. They were going to judge us on whether we solved their problem and treated them like a…