Kelly is an experienced training professional with over 14 years of corporate classroom training both as an employee and consultant. She has managed and consulted over 75 clients nationwide and in Canada in the areas of customer service, relationship based selling and coaching/management.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.