This listing is organized alphabetically by last name, for authors with at least one published post. Click on the author name for more information and to view the author’s posts. Learn how you can contribute to CustomerThink!
Mohd Asad (5 posts)
An enthusiastic and passionate professional with a background of working in the consumer services industry. Skilled in Operations, Marketing , Product Development, Team Building and Client Relations. I joined Wishup at the initial stage and thrive on process creation, increasing organic SEO traffic and developing a growing team to live it out. Strong entrepreneurship individual with a Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from SRM University
Khara Ashburne (2 posts)
Khara Ashburne, has over 16 years of strategic and executive program management experience, specializing in customer experience program design, corporate coaching and closed-loop management. With an extremely passionate view on superior customer experience, she has worked with small and large organizations, driving transformational programs designed to convert customers from simple, passive payers – or even worse, detractors – to loyal enthusiastic advocates of you and your brand.
John Asher (1 posts)
JOHN ASHER, author of Close Deals Faster, is the CEO of Asher Strategies, a sales advisory consulting firm focused on improving sales for business-to-business companies. Asher is the #1 rated speaker on sales for Vistage, a worldwide network of CEOs. Over the last two decades, he has mentored a large cadre of speakers and trainers that has fueled the growth of ASHER.
Bob Ashley (1 posts)
Bob Ashley is a senior product manager for FairPoint Communications. He has held many technical and managerial positions over his 37 year communications career. Bob has had the opportunity and good fortune to work for a wide variety of companies, ranging from small family-owned, independent telcos, to industry giants like Contel and GTE.
David Ashton (1 posts)
Central to capitalizing on global markets is understanding the mind of the person behind every transaction. David is an expert on the rapidly evolving ways consumers and brands intertwine. Yesterday's Facebook-Friend, is today's brand-influencer whether we want that to be the case or not. David helps business detect and capitalize on technology and societal convergence.
Nabeel Aslam (1 posts)
Nabeel Aslam is a technical writer and content marketer for Flyingloop. He writes product marketing contents and blogs for WordPress and other web related services since he joined the team in 2018.
Alleli Aspili (8 posts)
Alleli is a Senior Specialist for Business Development in Infinit Outsourcing, Inc., an ISO-certified BPO company that caters SMEs. She is responsible for maintaining Infinit-O, Infinit Contact, Infinit Datum, Infinit Healthcare and Infinit Accounting online brand and content.
Jake Athey (1 posts)
Director of Marketing at Widen Enterprises who is the user and administrator of several popular marketing technologies including customer relationship management, campaign management, digital asset management, email marketing, blogging, and social media management platforms.
Kate Athmer (15 posts)
Kate Athmer is the VP of Growth at Bombora. Primarily responsible for generating demand and fueling growth for Bombora, she’s constantly looking for optimizations, testing new strategies, and finding ways to help customers extract more value from their investments in Intent data - and beyond!
Philip Atkinson (3 posts)
Principal photographer at London (UK) based photography company Ignite Images. Ignite Images primarily serve the corporate and events market in the whole of the UK.Being a small company Philip is also Chief Financial Officer, Marketing Executive and Social Media Specialist!
Kelly Atkinson (28 posts)
Kelly Atkinson is an Amsterdam-based writer, editor and translator specialising in social media marketing and online customer service. She blogs for Casengo, a provider of Customer service software that blends the best of email and chat.
Katie Atkinson (2 posts)
A multifaceted professional with over 10 years of experience in technical writing, content strategy, marketing, communications, and customer advocacy/support within the tech industry.
Patrick Attallah (3 posts)
Patrick is a French/Lebanese leading social media and social business strategist, thought leader and at the heart a 'digital' entrepreneur. He is the founder and CEO of social4ce (founded in 2011), a boutique consulting firm based in the Middle-East and focused on social business, advising clients on how to best leverage the power of social media by embedding social media channels into all their business and processes. More here http://patrickattallah.com/
Seigyoung Auh (1 posts)
Seigyoung Auh is an associate professor of marketing at Thunderbird School of Global Management at Arizona State University. He is also a research faculty at the Center for Services Leadership at Arizona State University. Dr. Auh has a BA in Business Administration from Yonsei University in South Korea and a MBA and Ph.D. from the Ross School of Business at the University of Michigan. His research interests focus on frontline service employee extra role behavior, salesperson customer orientation diversity, sales team learning and conflict, customer participation, service climate, and service
Doug Austin (1 posts)
Doug Austin is the SVP of growth and innovation and leads product and brand innovation sessions for Marlin Network. For nearly 30 years, Doug has been studying the "art of observation" and filtering out the human truths. Whether digging for key consumer insights or preparing the next national retail promotion, it's all about the ability to "hear and see" what others may not and asking the hard questions.
Matt Austin (2 posts)
Matt is a data warehouse and marketing automation professional responsible for design and development of client solutions for CSG Systems. Matt's experience and technical interests include data modeling and web analytics.
Alayna Avery (1 posts)
Alayna is a Client Experience Manager at PeopleMetrics and guides clients through our process – from crafting a customer experience strategy to helping them implement Voice of the Customer (VoC) and Voice of the Employee (VoE) measurement programs, making sense of the results, and taking action on that feedback.
John Aves (54 posts)
John is passionate about customer experience as a strategy to drive customer loyalty, employee pride and profitable growth. He believes that every successful customer strategy needs to focus first on the people within the organisation. John's experience has enabled him to combine senior line management roles with that of a board level consultant, facilitator and advisor.
Ron Avignone (1 posts)
Ron Avignone founded Giva in 1999 and is based in Silicon Valley, California, serving customers worldwide. Giva was among the first to provide a suite ofhelp desk and customer service/call center applications architected for the cloud. Ron holds an MBA from the University of Chicago and is a New York State Certified Public Accountant with a minor in English. Ron is also an avid endurance athlete, vegan and mindfulness advocate.
Mete Aydin (1 posts)
In the role of Consultant and Project Manager, Mete worked closely with the researchers and executive team to conduct marketing research projects and develop customer loyalty strategy. He is experienced in consultancy and banking sectors about customer experience and process management (Currently, he is Organization and Project Management manager at Fibabanka)
Jessica Ayre (1 posts)
Jessica Ayre is a content marketing specialist at Text Request, a Chattanooga-based business texting solution.
Bob Azman (27 posts)
Bob Azman is Founder and CXO of Innovative CX Solutions, LLC, a boutique CX consulting firm. He is the 2020 Immediate Past Chairman of the Board of the Customer Experience Professional Association (CXPA.org). Bob has a wealth of executive, diverse, global operations leadership experience at Carlson Wagonlit Travel, Thomson Reuters, Ceridian and Deluxe Corporation. Bob earned both his MBA and BA from the University of St. Thomas in St. Paul, MN. He is an Adjunct Professor at the University of Minnesota Carlson School of Management and Rutgers University Business School.
Jacob Baadsgaard (1 posts)
Jacob is a passionate entrepreneur on a mission to help businesses achieve online marketing success. As the Founder & CEO of Disruptive Advertising, Jacob has created an award-winning, world-class organization that has helped over 2,000 businesses grow using pay-per-click advertising and website optimization.
Sandeep Rathore (3 posts)
Sandeep Babu is the founder of QuickScream, an indian content marketing agency. He co-founded DoQuickly, a portal that offers easy-to-follow tips to do things quickly. He contributes to leading publications. Entrepreneur, GoDaddy, Small Business Trends, Startup Grind, and Social Media Today are just a few to name.
Maksym Babych (1 posts)
My name is Maksym Babych and I am a serial entrepreneur and IT professional. I am CEO of SpdLoad, a startup development company located in Ukraine. I launched company almost 7 years ago and now it has 20+ successful products in SaaS and Marketplace industry and several own products. I am an expert in Marketing, Lean Methodology, Customer Development approach and optimize business processes. I always try to apply this knowledge correctly. My focus is on optimizing business processes and developing the product.
Robert Bacal (107 posts)
Robert began his career as an educator and trainer at the age of twenty (which is over 30 years ago!), as a teaching assistant at Concordia University. Since then he as trained teachers for the college and high school level, taught at several universities and trained thousands of employees and managers in customer service, conflict management and performance appraisal and performance management skills.
Nigel Bagley (1 posts)
Nigel is director at Bsquared Consulting and thrives on helping companies improve through customer driven change. Nigel works with CEOs and their boards to develop customer loyalty and relationship management improvement programmes. He helps Bsquared clients apply a pragmatic people-focused approach, balanced by good planning, information gathering and analysis.
Vanessa Bagnato (1 posts)
Vanessa is passionate about products that make a genuine impact on a customer’s day-to-day business so they can experience true value from their investment. She brings this enthusiasm for solving challenges to Alchemer, creating solutions that take advantage of the product’s powerful features and functions. She takes pride in solving for real business challenges while accelerating customers’ time to value. Prior to joining Alchemer, she was VP of Product Marketing for a mobile laser measurement and data collection solution. Vanessa is a graduate of Santa Clara University.
Sam Bahreini (2 posts)
Sam Bahreini is a serial entrepreneur and growth marketer, helping startups navigate from launch to scale.
Matthew Baier (1 posts)
Matthew Baier is the COO & CMO of Contentstack™ and former Co-Founder, COO & CMO of Built.io® (acquired by Software AG). Matthew previously led product marketing at Salesforce for the Salesforce Platform, when mobile and API-first architectures began their unstoppable march across enterprise IT. He moonlights as a Certified Sommelier.
Jaime Bailey (1 posts)
Jaime Bailey is Director of Marketing at Plum Voice. With more than 18 years of experience, she stewards a team focused on understanding the customer experience, applying new marketing techniques and maximizing ROI. A devout proponent of the importance of a well-crafted marketing strategy, her efforts have helped companies enrich customer relationships, drive revenue and grow brand equity.
Elaine Bailey (1 posts)
Elaine Bailey is the chairman of Escend, Inc., with more than 20 years of experience in high-technology and deep expertise in enterprise software and electronics markets. Earlier, Bailey was CEO of such software companies as PaperWise Document Imaging (acquired by Bell + Howell) and Applied Medical Informatics (acquired by Merck).
Chris Bailey (37 posts)
Marketing and Customer Experience Designer at Bailey WorkPlay. Chris's extensive experience in marketing, consumer behavior, social science, communications, and social media helps nearly any type of business connect with its customers.
Grant Bailey (1 posts)
Grant Bailey is a writer working for Strategy Internet Marketing, focussing primarily on PPC and Social Media.
Surendra Bairagi (6 posts)
Surendra is an astute Business Strategist, Cloud Evangelist and has Business Leadership experience in creating highly effective sales teams and leading strategic sales efforts with large global enterprises. He is involved in strategic planning and implementation of technology-led activities and innovations benefiting the core business. He is responsible for driving CloudIBN’s global growth strategy and market leadership by delivering and supporting Cloud Services and solutions. He brings with him 16 plus years of experience in IT sales and Marketing, channel operations, customer-centric oper
Jeffrey Baker (2 posts)
Jeffrey Baker, vice president for sales force effectiveness, directs research efforts, new product development, and market positioning for The Forum Corporation. Jeffrey's focus on customer-centric selling comes from a career in selling and leading sales teams, managing customer care operations, and consulting to leaders of commercial sales and marketing organizations.