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Nigel Bagley

Nigel Bagley
Nigel is director at Bsquared Consulting and thrives on helping companies improve through customer driven change. Nigel works with CEOs and their boards to develop customer loyalty and relationship management improvement programmes. He helps Bsquared clients apply a pragmatic people-focused approach, balanced by good planning, information gathering and analysis.

Are you getting the full picture? What it takes to create long term sustainable customer loyalty

Satisfaction now - but what about the future? Customer satisfaction has become the most widely used metric for companies trying to satisfy and retain customers...

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