Katie Atkinson

What Multi-Location Brands Must Know About Google’s Ranking Factors in 2023

Katie Atkinson -
Aside from those lucky few fortunate enough to work within the deepest layers of Google, nobody really knows how the search engine behemoth creates its local search and ranking algorithms. And the moment some genius figures it out, you can bet Google will change...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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