Patrick is a French/Lebanese leading social media and social business strategist, thought leader and at the heart a 'digital' entrepreneur. He is the founder and CEO of social4ce (founded in 2011), a boutique consulting firm based in the Middle-East and focused on social business, advising clients on how to best leverage the power of social media by embedding social media channels into all their business and processes. More here http://patrickattallah.com/
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.