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Bob Ashley

Bob Ashley
Bob Ashley is a senior product manager for FairPoint Communications. He has held many technical and managerial positions over his 37 year communications career. Bob has had the opportunity and good fortune to work for a wide variety of companies, ranging from small family-owned, independent telcos, to industry giants like Contel and GTE.

Pushing the Right Customer Buttons in the Contact Center

Businesses of all shapes and sizes leverage interactive voice response (IVR) technology because of its efficiency, and the critical role it plays in providing...

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