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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 4
Enterprise Technology
Training AI in an Ethical Way
Damian Rollison
-
March 15, 2024
A look inside a punk-inspired contact center – Interview with David Powers
Adrian Swinscoe
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March 15, 2024
How Much Does it Cost to Develop the Didi Taxi App?
Nitin Garg
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March 13, 2024
Improving Customer Loyalty Through Data Minimization
Greg Kihlstrom
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March 13, 2024
The power of a great customer – vendor relationship
Thomas Wieberneit
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March 13, 2024
Integrating Quantitative & Qualitative Market Research with AI-Driven Customer Segmentation for Comprehensive Insights
Ed Lorenzini
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March 13, 2024
A Step-by-Step Guide to Maximizing your IGA Program
John Milburn
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March 13, 2024
The Future of Retail: Leveraging AI for Personalized Experiences & Efficient Operations
Mukesh Mirchandani
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March 13, 2024
Enhancing Fleet Management Operations with Telematics
Mrunal Chokshi
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March 11, 2024
The Role of AI in Automating Routine Tasks and Workflows within Organizations
James Warner
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March 11, 2024
Technology Business driven or business driven by technology
Jaime Jimenez
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March 11, 2024
Strategies for Successful Customer Journey Optimization with Custom Web Design
Pratip Biswas
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March 8, 2024
Trend Watch: How AI Will Fundamentally Change Customer Service in 2024
Jessica Gopalakrishnan
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March 8, 2024
What the heck is customer experience?
Thomas Wieberneit
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March 8, 2024
Can martech data be unified, federated, and siloed all at the same time? Yes, and each serves a purpose
Scott Brinker
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March 8, 2024
Reducing Agent Turnover: Applying Analytics to 100-Year-Old Observations
Bill Price
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March 7, 2024
Profiling Your Ideal Customers
Bob Apollo
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March 7, 2024
Customer Analytics Best Practices for Boosting Subscription Revenue Growth and Improving Profitability – 3 Best Practices
Raviteja Sidda
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March 7, 2024
6 Ways intelligent automation is transforming the customer service industry
Nidhi Dubey
-
March 5, 2024
Anchoring Digital Transformation Programs on Improved Customer Experience
Michael Schank
-
March 5, 2024
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Page 4 of 655
New Posts
Customer Experience ROI Handbook: Proving CX Value to Executives
Lynn Hunsaker
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April 25, 2024
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024