John Milburn

3 Reasons Why a Strong UX is Critical for a Strong CX

There’s a solution to every technology challenge under the sun. As such, enterprises have adopted a ‘more is better’ philosophy. While it’s tempting to try every new, shiny tool or application on the market, this has led to an unfortunate trend. Spoilt for choice,...

The Problem with Zero Trust for a Hybrid and Remote Workforce

The pandemic has forced organizations worldwide to rethink how they manage their teams. While remote and hybrid work models seemed far away from reality for most businesses, everything changed in 2020. Now, two years later, people have adjusted to flexible schedules and a largely...

Why Best-of-Suite Solutions Will Win the Edge Over Best-of-Breed

Best-of-breed solutions have staked their claim in the technology market and for good reason, as the name implies. After all, why wouldn’t buyers gravitate to the top products and services available? With the promise of everything from creating a better customer service experience to...

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