Michael Schank
Michael Schank
Michael Schank is Founder and Managing Director at Process Inventory Advisors LLC. He has over 25 years of experience as a management consultant in the financial services industry, advising clients on technology, process, risk, and large-scale business and digital transformations. His new book, Digital Transformation Success: Achieving Alignment and Delivering Results with the Process Inventory Framework (Apress, Dec. 24, 2023), shares how to drive a new level of operating efficiency and agility necessary to thrive in this digital era. Learn more at processinventory.com.
Anchoring Digital Transformation Programs on Improved Customer Experience
In today’s digital era, when customers wield unprecedented control over their choices, the implications are clear for organizations embarking on a digital transformation journey....