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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 593
Enterprise Technology
Social Network Analysis [SNA] is NOT Social Media Analytics [SMA].
Tatyana Kanzaveli
-
April 2, 2010
Listening: The Best Defense against Customer Churn
Matthew Storm
-
April 1, 2010
Must-change lessons for CRM outsourcers from Sky vs EDS legal stoush
Francis Buttle
-
March 31, 2010
Going Beyond Responsiveness to Meet Customer Needs
Eric Engwall
-
March 31, 2010
nGenera Antes up in Customer Interaction Management
Esteban Kolsky
-
March 31, 2010
Oracle launches something cool for CRM
Esteban Kolsky
-
March 31, 2010
Survey: Customer Service from the Call Center Agent Perspective
Cindy Knezevich
-
March 31, 2010
What Is Effective Feedback?
Glenn Pasch
-
March 31, 2010
Managing Social Profiles in Your CRM (Part 1)
Arno Ham
-
March 31, 2010
Will StreamWork get SAP out of its innovation funk?
Bob Thompson
-
March 30, 2010
noHold Launches Confederated Knowledge
Esteban Kolsky
-
March 30, 2010
Mister, Can You Spare Some Change?
Barry Dalton
-
March 29, 2010
CustomerThink: a company committed to collaboration
Sharon Drew Morgen
-
March 25, 2010
The Evolution of Customer Familiarity
Esteban Kolsky
-
March 25, 2010
Customer Intent to Insight to Impact: Customer Dynamics in Action
Matthew Storm
-
March 24, 2010
Ask Not What Your Community Can Do for You
Marshall Lager
-
March 23, 2010
Leveraging Social Media to Create Better Business Conferences
Mark Parker
-
March 23, 2010
Social Media and Cloud Computing: A Call to Action for IT Leaders
Vanessa DiMauro
-
March 22, 2010
Is Your Call Center Ready for the Undercover Boss?
Glenn Pasch
-
March 22, 2010
Let Your Customer Keep Your CRM Up-to-Date
Arno Ham
-
March 22, 2010
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Page 593 of 655
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