Barry Dalton
Barry Dalton
Telerx Marketing
Consumed by the pursuit of delightful service. Into all things customer loyalty and technology. My current mission is developing new service channels and the vision of the contact center of the future.
Are You A Proprietor?
Then why do you need apps? For those have read more than one or two of my posts, you know some of my ideas come...
Has The Holiday Customer Experience Bar Been Raised?
As I sojourned through my holiday shopping adventure, several random ideas struck me that I hope to explore through the next couple of posts...
Are You Really Ready To Be A Customer Experience Company?
So, those of you that stop by often, know I get on these Zappos kicks every now and again. I supposed this would...
You Can’t Be Zappos (and why would you want to be?)
I hear it all the time. I bet you do too. "I want to be like Zappos". "We need to deliver...
If You Had To Pick Only One – The Results
A couple of weeks ago, I asked a simple question here. Based on some of the recent stuff I've been reading that appears...
Experience is an Output, Not an Input
I realize my last few posts here have been more ponderous and philosphical than anything else. I plan to return with some more...
Has It All Been Said?
Sometimes I just get tired of talking. Don't get me wrong. I love a good banter as much as the next guy. The...
Let Them Eat Cake!
Ok, so first off, yes I know. I'm a blogging slacker. I haven't been here in way too long. I'd like...
The Real Impact of Social Media
About six months ago, my daily commute became a lot shorter as I started to split my time between my headquarters and an office...
A Perky Retail Experience
A friend of mine sent me these pictures from his recent vacation to London. I was so amazed that I wanted to jump...
Tips for Creating a Thriving Customer Community
When it comes to social customer service, why do we first think of Facebook and Twitter? At the top of the list ought to be...
I Wasn’t Expecting That…and It Wasn’t Good
Read any number of blogs about customer experience or follow some of the many twitter hashtags on the subject, and you'll experience a popular...
A Ho Hum Experience
I used to do a ridiculous amount of travel for business. Now I don't. "So what, Barry", I can hear the rumbles...
The Cash & Culture Paradox
"You get what you pay for", or so the saying goes. But does more always mean better? As in paying more means...
Trustworthiness. Socially speaking, of course.
I wrote a post last week about trust that was prompted by a study I had read earlier in the week. This study suggested...
Trust
A large component of the brand social media conversation revolves around this notion of trust. Up until now, I hadn't thought too much...
What’s Your Number?
Or more to the point. Where's your number. Your 800 number, that is. I was having a conversation this week about access, accessability...
What Would Your Customer Service Reps Say?
Does your company regularly solicit your employees' feedback on their views of the company? How is it done? How often? Is...
“I Wanna Be Like Zappos!”
Yes. I've actually heard that more than once from business executives over the past two years. Though, unlike Gatorade's famous "Be Like Mike" campaign,...
What’s Your Customer Experience Wordle?
The other day friend Russel Lolacher tweeted a recent installment of a customer service all star roster called "50 Brands Named Customer Service Champions". Then...