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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 4
Customer Strategy
Sea of sameness – worn out metaphor or wake up call?
John Aves
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April 16, 2023
Do you really know your customer? How your tech stack can unearth true insights
Nicola Ray
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April 7, 2023
2023 Changes in Customer Demand
Eric Sims
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April 7, 2023
Critical errors! 5 rules guaranteed to ensure your failure
Colin Shaw
-
April 4, 2023
The User Experience & Customer Loyalty Mobius Strip
Howard Lax
-
March 31, 2023
5 unique lessons from top CX brand Glossier
Steven Van Belleghem
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March 30, 2023
3 Reasons Why Successful Teams Earn Your Trust
Steve DiGioia
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March 22, 2023
The Black Consumer And Retail’s CX Progress – Target, Ulta, Amazon And Others
Jenn McMillen
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March 20, 2023
How to Scale Managed Services While Providing a Peerless Customer Experience
DeAndra Jean-Louis
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March 15, 2023
Critical Issue: How to Increase Your Price Without Losing Customers
Colin Shaw
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February 27, 2023
Can You Design Experiences? Take a Lesson from Mardi Gras
Dave Fish
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February 21, 2023
Why Good CX Programs Fail
Liliana Petrova
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February 14, 2023
Acquire the right customers or suffer in customer retention
Areeya Lila
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February 13, 2023
30 Million Zillennials Are Waiting To Share Data. 5 Ways To Earn It
Jenn McMillen
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February 8, 2023
Everything You Should Know About Customer Profitability Analysis
Srushti Shah
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February 5, 2023
Fulfilling the Modern Customer’s Needs: Top Customer Experience Trends for 2023
Praveen Satyanaryana
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February 1, 2023
The Never Normal Customer
Steven Van Belleghem
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January 31, 2023
How Marketing Automation Can Improve Customer Experience In The European Market
Philip Piletic
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January 31, 2023
The Seven Key Strategic Questions Essential for Gaining Growth in 2023
Colin Shaw
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January 31, 2023
23 Customer Experience Practices You Should Stop in 2023
Lynn Hunsaker
-
January 30, 2023
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Page 4 of 127
New Posts
Customer Experience ROI Handbook: Proving CX Value to Executives
Lynn Hunsaker
-
April 25, 2024
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024