Praveen Satyanaryana

Fulfilling the Modern Customer’s Needs: Top Customer Experience Trends for 2023

Praveen Satyanaryana -
With the abating restrictions on social lifestyle post the global pandemic, there’s a noticeable shift in customers’ purchase behavior now. To the wonder of several businesses, customers are reverting to retail stores for in-person shopping experiences again. Enterprises are, therefore, exercising a check on their...

Signals: The future of VoC

Praveen Satyanaryana -
Surya SS, Head of CXM -Tredence Inc & Praveen Satyanarayana, Director, CXM- Tredence Inc. Over the last few years, the Voice of Customer (VoC) has become essential to customer experience (CX). Across all industries, companies use metrics such as the Net Promoter Score (NPS),...

New Posts

MarketPlace

Featured Listings

Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

© 1998-2023 CustomerThink Corp.