Praveen Satyanaryana
Fulfilling the Modern Customer’s Needs: Top Customer Experience Trends for 2023
With the abating restrictions on social lifestyle post the global pandemic, there’s a noticeable shift in customers’ purchase behavior now. To the wonder of several businesses, customers are reverting to retail stores for in-person shopping experiences again. Enterprises are, therefore, exercising a check on their...
Signals: The future of VoC
Surya SS, Head of CXM -Tredence Inc & Praveen Satyanarayana, Director, CXM- Tredence Inc. Over the last few years, the Voice of Customer (VoC) has become essential to customer experience (CX). Across all industries, companies use metrics such as the Net Promoter Score (NPS),...