Eric Sims
8 Reasons Virtual Agents are Superior
Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task. I like to keep things really simple. The nuts and bolts of what a center is provisioning is twofold. They...
5 Benefits of Outsourcing Customer Service
Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not all apples to apples. Outsourcing is only as good as the quality of the call center you use. You wouldn’t...
4 Tips for Selling Products & Services During The COVID 19 Pandemic
2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates were good. Unemployment was down. We were jamming! Then BAM, CLANG, BOOM! It all came to a halt and everything...
5 Things Every Business Must Be Prepared To Do During Corona-Time
As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action they need to take immediately and what will be necessary if the epidemic becomes more severe. To keep employees, their...
3 Great Sales Lessons for Sales People
We’ve all seen how salespeople are portrayed in the movies. It’s usually unfavorably. Think Glengarry Glen Ross, Wolf of Wall Street, or even Boiler Room. Although these are plays on extreme personalities and extreme situations there is a lot of truth to it. Fortunately,...
How to Build A Sales Process for Your Startup or SMB
At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size organizations to help them establish their own customized sales process. Most of them come to us when they arrive at...
12 B2B Sales Tips & Tricks.
Effective B2B selling requires more research and planning than traditional B2C selling. Typically, the sales cycle is longer and you frequently face the challenge of interacting with multiple stakeholders at the company until getting to a final decision maker. But, it’s also some of...
7 Killer Traits to Look For in a Sales Development Representatives
Sales Development is your most important department in sales. Believe me? Take a quick glance at the Account Executives on your team that never hit quota. It’s probably because they don’t have the prospecting skills that SDRs excel at. Thankfully, you can get ahead...
Why Businesses Need to Offer 24/7 Customer Support
The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have from each business. In order to present yourself as a customer-centric organization, you must understand that great customer service and...
10 Crazy Sales Stats
“60% of the time, it works every time” – Brain Fantana That is one of my favorite statistical quotes. That said, it was the British prime minister Benjamin Disraeli who is famously credited with the phrase: "There are three kinds of lies: lies, damned lies,...
The 6 Keys to a Highly Effective B2B Sales Approach
Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to learn, not a pitch or gimmick. I’ve been going to, or conducting sales trainings for over twenty-five years. I still love...
How Can a Call Center Help Your Small Business?
In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep up with the demand that’s being placed. The Small companies out there can become especially frustrated because they typically don’t...
What to Look for in an Outsourced Contact Center- An Insider Opinion
I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2 years ago two buddies of mine and I decided we were tired of working for other companies who seemingly just...
Treating Your Employees like Customers!
Employee expectations are rising, and faster than the speed that companies can improve their Employee Experience (EX). Employees expect optimal interaction on every component of the work experience. Whether it’s experiential, physical, setting, functional, technical, or operational, it needs to be progressive and meaningful...
5 Reasons Why Your Business NEEDs Live Chat!
You don’t have to be a sales and marketing guru to understand that high quality customer service plays a crucial role in your business. Your customers and employees are the ones who champion and ambassador your cause and help grow your customer overall base. For...
7 Step Blueprint to Peak Performing Sales Teams
Sales people are really hard to find. Some say they are a dying breed or going extinct like dinosaurs. I’ve heard a ton of people blaming this on Millennials, as they do many other things, saying Millennial sales reps are soft and can’t close...
Cultivating Repeat Customers
Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services but...
8 Steps to Deliver a Leading-Edge Customer Experience
The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet...
7 Good Reason Reasons To Outsource Appointment Setting
The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no denying this, and smart, leading edge companies are doing it more and more every day. Whether it’s outsourcing customer service,...
Meditation: The Newest Choice for a Competitive Advantage in Leadership
It’s no news that today’s CEOs and executive leadership are under an enormous amount of pressure and stress on a daily basis. Stress wreaks havoc on every system within the body, a fact that’s becoming more widely accepted in the world of business. From...