Eric Sims
Eric Sims
Eric is a Contact Center Outsourcing expert who specializes in helping businesses help their customers. He is the Cofounder & CEO of Leading Edge Connections, LLC, America's #1 fully remote outsourced contact center. He is also the host of Preventing Brand$laughter. A weekly podcast that helps business gain the insights and information to protect their brand from self-inflicted sabotage.
8 Steps to Deliver a Leading-Edge Customer Experience
The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling...
7 Good Reason Reasons To Outsource Appointment Setting
The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no...
Meditation: The Newest Choice for a Competitive Advantage in Leadership
It’s no news that today’s CEOs and executive leadership are under an enormous amount of pressure and stress on a daily basis. Stress wreaks...
The Leadership Development Crisis
Recently we conducted a survey of 25 top CEOs from across the United States who all run companies in various industries. The company sample...
Employee or Customer?
You may be too young to remember the Rolling Stones song “I Can’t Get No Satisfaction” but it came to mind this am while...
The Self-Aware Exec
There’s a plethora of skills required of executives to run a solid business in today’s economic environment. Of all those skills needed, self-awareness ranks...
Contact Centers 2019: Changing Demands in Customer Experience
In 2019, consumers expect their customer service interactions to be personalized, seamless and quick. To meet these demands, companies are looking for the right...