Eric Sims
Eric is a Contact Center Outsourcing expert who specializes in helping businesses help their customers. He is the Cofounder & CEO of Leading Edge Connections, LLC, America's #1 fully remote outsourced contact center. He is also the host of Preventing Brand$laughter. A weekly podcast that helps business gain the insights and information to protect their brand from self-inflicted sabotage.
2020 has been one crazy year and it’s only half way over at this point. In many ways it feels Apocalyptic. We’ve had extremely...
Do you remember your first sales presentation or call? I do! It was a call selling subscriptions to the Fort Worth Star Telegram. I...
Most sales people are constantly searching for new ideas to take their prospecting game to the leading-edge in 2020. If that’s you then...
Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task....
Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not...
2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates...
As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action...
We’ve all seen how salespeople are portrayed in the movies. It’s usually unfavorably. Think Glengarry Glen Ross, Wolf of Wall Street, or even Boiler...
At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size...
Effective B2B selling requires more research and planning than traditional B2C selling. Typically, the sales cycle is longer and you frequently face the challenge...
Sales Development is your most important department in sales. Believe me? Take a quick glance at the Account Executives on your team that never...
The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have...
“60% of the time, it works every time” – Brain Fantana That is one of my favorite statistical quotes. That said, it was the British...
Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to...
In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep...
I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2...
Employee expectations are rising, and faster than the speed that companies can improve their Employee Experience (EX). Employees expect optimal interaction on every component...
You don’t have to be a sales and marketing guru to understand that high quality customer service plays a crucial role in your business....
Sales people are really hard to find. Some say they are a dying breed or going extinct like dinosaurs. I’ve heard a ton of...
Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to...