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Eric Sims

Eric Sims
Eric is a Contact Center Outsourcing expert who specializes in helping businesses help their customers. He is the Cofounder & CEO of Leading Edge Connections, LLC, America's #1 fully remote outsourced contact center. He is also the host of Preventing Brand$laughter. A weekly podcast that helps business gain the insights and information to protect their brand from self-inflicted sabotage.

Why Businesses Should ‘Opt-In’ For Outsourcing Their Business Needs

2020 has been one crazy year and it’s only half way over at this point. In many ways it feels Apocalyptic. We’ve had extremely...

10 Powerful Open-Ended Sales Questions To Get Prospects Talking

Do you remember your first sales presentation or call? I do! It was a call selling subscriptions to the Fort Worth Star Telegram. I...

2020’s Top 4 Sales Prospecting Tips

Most sales people are constantly searching for new ideas to take their prospecting game to the leading-edge in 2020. If that’s you then...

8 Reasons Virtual Agents are Superior

Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task....

5 Benefits of Outsourcing Customer Service

Many businesses hesitate when it comes to outsourcing customer service to a call center. Let’s start by making one thing clear. It’s not...

4 Tips for Selling Products & Services During The COVID 19 Pandemic

2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates...

5 Things Every Business Must Be Prepared To Do During Corona-Time

As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action...

3 Great Sales Lessons for Sales People

We’ve all seen how salespeople are portrayed in the movies. It’s usually unfavorably. Think Glengarry Glen Ross, Wolf of Wall Street, or even Boiler...

How to Build A Sales Process for Your Startup or SMB

At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size...

12 B2B Sales Tips & Tricks.

Effective B2B selling requires more research and planning than traditional B2C selling. Typically, the sales cycle is longer and you frequently face the challenge...

7 Killer Traits to Look For in a Sales Development Representatives

Sales Development is your most important department in sales. Believe me? Take a quick glance at the Account Executives on your team that never...

Why Businesses Need to Offer 24/7 Customer Support

The rapid dissemination of information has led to the highest informed customers in history, which has raised the customer’s level of expectation they have...

10 Crazy Sales Stats

“60% of the time, it works every time” – Brain Fantana That is one of my favorite statistical quotes. That said, it was the British...

The 6 Keys to a Highly Effective B2B Sales Approach

Is your sales approach evolving to keep up with the way B2B prospects are buying? They prefer a consultative approach that allows them to...

How Can a Call Center Help Your Small Business?

In today’s aggressive and customer-centric professional world, customers want immediate responses, quality interactions, and timely results. The truth is that it’s difficult to keep...

What to Look for in an Outsourced Contact Center- An Insider Opinion

I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2...

Treating Your Employees like Customers!

Employee expectations are rising, and faster than the speed that companies can improve their Employee Experience (EX). Employees expect optimal interaction on every component...

5 Reasons Why Your Business NEEDs Live Chat!

You don’t have to be a sales and marketing guru to understand that high quality customer service plays a crucial role in your business....

7 Step Blueprint to Peak Performing Sales Teams

Sales people are really hard to find. Some say they are a dying breed or going extinct like dinosaurs. I’ve heard a ton of...

Cultivating Repeat Customers

Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to...

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