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Philip Piletic

Philip Piletic
Techloot
I have several years of experience in marketing and startups, and regularly contribute to a number of online platforms related to technology, marketing and small business. I closely follow how Big Data, Internet of Things, Cloud and other rising technologies grew to shape our everyday lives. Currently working as managing editor for a UK tech site.

The Future of Conversations: 11 Top Generative AI Chatbot Companies Transforming Customer Experience

In an age where instant gratification is the norm, businesses are turning to generative AI chatbots to meet and exceed customer expectations. These sophisticated...

Can Blockchain Reinvent CX? Laying The Foundation for Elevated Customer Loyalty

Customer experience (CX) is not just a buzzword but an integral part of business success. 85% of buyers are willing to pay more for...

CX Biometric Technology: An Unparalleled Leap in Customer Verification for the Service Industry

In the world of customer service, trust is not a luxury; it's a necessity. The 21st century has ushered in remarkable developments in customer...

Revolutionising In-Store Customer Experiences: Strategies for Success

In today's competitive retail landscape, providing an exceptional in-store customer experience is crucial to staying ahead. According to a 2019 PwC survey, 73% of...

5 Ways to Maximize Your ROI When Joining an Online Ad Network

Web marketing has expanded so quickly that few small business owners can stay competitive on their own. That's why so many of them have...

Experts Ask if There’s Truly a Responsible Way to Collect Customer Data

With so many online services collecting information about their clients, it makes sense that those in the political sphere have started to make a...

5 Reasons Why Customer Service is the Most Important Department in Business

Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations,...

Four Technology Solutions That Improve B2B Sales

With the rise of the software as a service industry, the B2B space has never been more active than it is today. Especially after...

Improving CX with the use of Customer Journey Maps

Today, customers have more options than ever before. For businesses to succeed, they must not only attract customers but also keep them satisfied. One...

How Marketing Automation Can Improve Customer Experience In The European Market

The European market is growing and becoming increasingly competitive. To stand out, businesses need to provide the best customer experience possible. This is where...

How the Sales Ops Approach Helps Improve Customer Loyalty

For any business, managing and perfecting sales processes is a key component of bottom-line success. However, no sales department can achieve long-term success without...

Why The Great Attrition Should Be Renamed The Great Renegotiation

Over the past few years, companies have struggled with the looming prospect of a volatile job market. So much so that employee retention has...

5 Ways to Grow a Nonprofit in a Recession

When business leaders hear the word recession, it conjures up images such as budget cuts, productivity initiatives, and hiring freezes. For leaders in the...

4 Ways Technology Is Improving Customer Experience In Icelandic Businesses

As technology advances, businesses around the world are making efforts to use it to their advantage and make the customer experience more enjoyable and...

Cashierless Technology Solutions That Improve Retail CX

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their...

Meeting customer expectations: Responsibility for on-time development and delivery

Did you know that 45% of products failed to be delivered on time and schedule? It’s true. Nearly half of the product launches are delayed...

5 Ways to Keep Ecommerce Customers Happy During a Recession

Everywhere you look, the signs of a looming recession are unmistakable. Inflation is beginning to weigh on shoppers. The world's biggest companies are starting...

Conducting a Customer Needs Analysis – The Right Way

No matter how innovative a business is or what industry they’re working within, if they can’t satisfy their customers, they’re not going to see...

To Avoid Consumers’ Wrath, Businesses Should Adopt These 5 Data Protection Measures

In the digital age, businesses collect and leverage massive amounts of consumer data to power their operations. For years, they did so with little...

Timely Product Delivery and Quality Assurance Make for Happy Customers

Over the past decade, ecommerce companies have been in a perpetual state of playing catch-up with Amazon. Arguably, their biggest challenge is that they...

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