Philip Piletic

What Can Data Visualization Do For Your Sales Department

Businesses generate and collect huge amounts of data, and at the end of the day, it’s on marketing and sales teams to make use of it. Using available tools, sales managers need to translate this data into forms that can be presented, measured, compared,...

How Small Business Owners are Saving Money & Streamlining Operations During the Pandemic

Small business owners everywhere are doing their best to salvage what profits they can and put some people back to work if at all possible. While the effects of the coronavirus pandemic are continuing to hurt their bottom line, few people want to have...

3 Steps to Start Hiring Diamonds in the Rough

Businesses today need to prioritize finding the best candidates for every job. Instead, they get in their own way by screening out candidates that could be their next all-stars. Here's how they can change their hiring practices to identify diamonds in the rough. Among business...

What KPIs You Should Pay Attention to When it Comes to Customer Satisfaction

Businesses that are serious about tracking customer satisfaction know they have to worry  about KPIs or Key Performance Indicators. Many indicators are linked to sales, HR, and customer satisfaction. All indicators are not important if you want to focus on customer satisfaction, and the following...

3 Workforce Trends For Businesses to Consider in 2020 And Beyond

As 2019 draws to a close, businesses everywhere are taking stock and trying to forecast what the new year is going to look like for them. In some cases, they go no further than to examine their bottom-line results and look for ways to...

Smart Ways to Hook Your Customers Instantly

Source: Unsplash They say that you never get a second chance to make a first impression, and nowhere is that truer than in the world of eCommerce. If you don't hook your target consumers instantly, then they might quickly gravitate off your page and never...

Achieving an Authentic Corporate Identity that Will Satisfy All of Your Customers

At one point, marketing experts suggested that companies should feign authenticity until they actually earned it. However, times have changed drastically. Today's tech-savvy consumer will see right through any airs you put on, which can spell doom for an inauthentic campaign. Some pundits have even...

The Customer Service Functions Small Businesses Should be Automating

Today, the rapid advances of technologies like artificial intelligence (AI) and machine learning (ML) are making more types of business process automation possible than ever before. For reasons that should be obvious, big businesses have been the first to jump on that trend, and...

How to Keep Your Customers When You’re Rebranding Your Business

While you might need to rebrand your entire business operation in order to reach a much larger client base, there's always a risk that you could lose the most loyal customers you already have. If you're changing your image, then people might feel that...

How to Adjust Your Business Approach to Make a Better Impression on Your Customers

Making good connections with customers and developing strong business relationships is harder than ever. Everyone is short on time; every interaction matters. Here are some suggestions for different approaches to making a better impression on every customer.  Understand Their Business Better When you understand their…

Customers are Increasingly Worried About Privacy, but May Not be Changing Buying Habits

Mainstream media outlets have been dedicating an increasing amount of time to privacy issues, though new data suggests that little has been done to assuage consumer concerns. While it's important not to forget about the mobile apps and web-based services, a great deal of...

3 Simple Ways to Boost Employee Engagement and Productivity

Today's businesses face innumerable challenges in their mission to grow and expand market share. The nature of many of those challenges tends to shift depending on the industry, but there are two that are common to all. The challenges I'm referring to are maintaining...

3 Ways SMEs Can Use Location-Based Marketing to Deliver a Killer UX

Today's global economy is bigger, more interconnected, and competitive than ever before. That's largely due to the internet, which has all but erased borders and dramatically increased the speed and scale of global commerce. It hasn't been beneficial to everyone, however. For small businesses, the...

CX Improvements can Make Your Business Resilient Against an Economic Downturn

Customer experience management is more of an art than a science to some people. It refers to any number of processes that are supposed to help business owners better understand customer interactions and therefore take steps to meet or exceed their expectations. Unfortunately, so...

Want more conversions? Improve your UX

Do you like dealing with a poorly designed website? Neither does anyone else, judging by the feedback collected from consumers at a number of top online retailers. Any number of potential buyers may be leaving your site for the competition simply because they find...

How to Steer Project Management to a Customer-Centric Road

Customers have never had this many options and demands. The power customers have is quite overwhelming, making project management much more important. A project manager has to be agile, decisive, and must learn to anticipate customers' needs. This is the reason project management needs...

Call Centers Need to Evolve With Customer Expectations

A company's primary goal may be to sell, but to do that, it needs to please customers one way or another. Some people make the mistake of thinking it is businesses that make the economy go round, but the truth is it is the...

Optimizing the Customer Experience for Gen Z

A wise business owner knows to follow their customers' needs. One way to follow customers is to understand customer blocks. For some time, people focused on millennials, but that is slowly changing as generation Z rises. The following is a simple guide to help you...

How to Properly Mix Emotions into Customer Experience

Considering how much marketing experts have focused on data in recent years, it's very easy to forget that consumers are people and not a series of arbitrary numbers stored on a ledger sheet. Successful companies continue to focus on emotions rather than data when...

Reducing Errors Through Technology to Boost Satisfaction

Errors, especially in the medical field, can have dire consequences. Satisfaction in almost every field requires a service to be rendered without errors. Even shipping the wrong package to a customer can have a negative impact on customer satisfaction. Technology, especially big data, has been...

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