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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 5
Service and Support
Don’t put Legos down the drain
Cassius Rhue
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October 18, 2023
7 Ways Solopreneurs Can Seamlessly Offer an Elite Customer Experience
Chalmers Brown
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October 16, 2023
Human-In-The-Loop (HITL): What #CX Leaders Should Know
Annette Franz
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October 16, 2023
Solved Right, Fast: 3 Ways Live, App-Free Video Slashes Time to Resolution
Rama Sreenivasan
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October 11, 2023
How Soon Will AI Replace Customer Service Agents?
Mark Hillary
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October 10, 2023
Bilingual Customer Support: Where Live Agents and AI Coincide
Kim Campbell
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October 9, 2023
Attack Points of Pain that Customers and Employees Share. A Powerful Two-Fer!
John Goodman
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October 4, 2023
6 Ways Intelligent Automation is Transforming the Customer Service Industry
Sohaib Ahmed
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October 3, 2023
Restaurant Experiences That Drive Me MAD! What Can We Learn From These?
Colin Shaw
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October 3, 2023
Don’t DM the CEO: Six Support Agent Solutions to Make Unhappy Customers Happy
Mukesh Mirchandani
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October 1, 2023
Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments
Ricardo Saltz Gulko
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September 21, 2023
Top 5 Principles of Successful Customer Service Responses
Michael Podolsky
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September 21, 2023
Is There a Magic Formula for Customer Satisfaction / Experience?
Alain Najar
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September 20, 2023
Angry Feedback is Still Valuable Feedback
Jeremy Watkin
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September 20, 2023
The delusion amongst customer service and experience VPs – Interview with Micah Peterson of ProcedureFlow
Adrian Swinscoe
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September 20, 2023
Striving for CX Success? Answer These Five Key Questions First
Bill Price
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September 16, 2023
Customer Support 2.0: How Virtual Assistants and Chatbots Are Redefining Service
Jeshtal Sheth
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September 14, 2023
Recent research suggests that something has to change in the contact center space
Adrian Swinscoe
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September 12, 2023
Is it Time to Bid Farewell to the Email Customer Service Channel?
Sharon Oatway
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September 12, 2023
Customer service teams are risking a backlash by ditching the phone
Sarah Bowden
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September 10, 2023
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Page 5 of 433
New Posts
Transforming Customer Interaction with Conversational CRM
Manash Chaudhuri
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April 26, 2024
Why Community Engagement and Awards Matter for Brand Reputation
Jane Grin
-
April 26, 2024
Travel Loyalty in a Value-Driven Landscape
Andy Hermo
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April 26, 2024
The Revenue Impact of CX Training
Jen Jackson
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April 26, 2024
5 Ways to Improve Your D2C Customer Service Efforts
Chalmers Brown
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April 26, 2024