Kim Campbell
Kim Campbell
Kim Campbell joined Blue Ocean in 2002 and she has had senior project management responsibilities for many of Blue Ocean's top clients. In her role as Vice President, Operations, Kim is responsible for overall project management structure and the delivery of Blue Ocean's value proposition with a focus on shared resources and financial metrics.
This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program
Love them or hate them, in business, as in life, transitions are inevitable. On the Blue Ocean blog, we talk a lot about the...
Total Experience Strategy: Everything in the Contact Center Altogether, All At Once
The fact that silos are the enemy of business success is nothing new. That they happen anyway is one of the biggest business challenges...
Bilingual Customer Support: Where Live Agents and AI Coincide
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you…
Building a Better Loyalty Program (and the Reward for Getting It Right)
by Kim Campbell in Kim Campbell, Loyalty Program Management Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail…
Setting the Scene for a Successful Outsourced Implementation
by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell Picture yourself on the other side of the arduous RFP process (woohoo!) with…
The Evolution of Customer Experience in the Travel Industry
by Kim Campbell in Customer Experience, Customer Service Trends, Kim Campbell Few industries are quite like travel. Can you think of any other industry where…
The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World
by Kim Campbell in Customer Experience, Kim Campbell, Loyalty Program Management Brand loyalty is a reflection of a customer’s commitment to a relationship with a…
Exploring the Impact of COVID-19 on Customer Behavior
by Kim Campbell in Call Center Measurements, Call Center Metrics, Customer Service Trends, Kim Campbell What do mattress sales, wildlife populations, and peak customer service…
From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program
by Kim Campbell in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Kim Campbell That RFP process is a grind, eh? The peak experience…
What Now? How Will Contact Centers Navigate the Post-COVID World?
by Kim Campbell in Customer Experience, Customer Service Outsourcing, Customer Service Trends, Kim Campbell If one thing’s for certain in these most uncertain times, it’s…
In-House vs Outsourced Customer Service: What’s Right for Your Business?
by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell Considering outsourced customer service for the first time? It’s likely you already outsource…
Up Where Expectations Soar: Customer Care in the Age of Entitlement
Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s where it…
Empowering Your Team to Deliver Kick-Ass Customer Experience
Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know your wallet is stuffed with membership cards (roadside assistance,...
Empowering Your Team to Deliver Kick-Ass Customer Experience
Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know your wallet is stuffed with membership cards (roadside assistance, your…
Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?
Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they…
Are You Ready for the Future of Customer Service?
Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just…
5 Most Critical Elements of a Successful Contact Center Launch
Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the smoothest…
Ready or Not: AI Customer Service Will Change Your Business and Brand
Say hello to the future: the robots are right here. Artificial intelligence is flipping all kinds of traditional business models on their heads. In the…
Is Your Social Customer Service Already Stellar?
If you answered the headline with a yes – give yourself a major pat on the back. You are out there setting the standard for…
From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer
In procuring an outsourced contact center partner, you’ve gone through the RFP process, you’ve made the site visit, you’ve narrowed down your decision, and,...