Jeshtal Sheth
Back To The Future: AI Transforms The Contact Center
As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change. AI has the potential to dramatically improve customer service, eliminate repetitive tasks and help contact centers...
Does Customer Service Really Require Some Special Skills?
There’s an old saying “There is only one boss, The CUSTOMER”. Keeping the boss happy by proving the right Customer service is a tough ask. Nearly 50% of all modern-day consumers accept that they had higher customer service expectations from their service providers than...
Few Reasons Why Inbound Customer Service Is Pivotal For The Retail Industry.
The world was taken by a sudden shock and surprise when the pandemic hit the whole world. Businesses around the world were baffled and started to worry about survival and continuity. But as they say “there's always something positive, even in a negative situation”...
Quick Guide to Business Process Automation
What Is Business Process Automation (BPA)? Business process automation is the process of using technology to replace manual effort for recurring tasks or processes within a business. The prime purpose to automate processes is to streamline processes, minimize costs and increase efficiency. This should not...
Is Work From Home A Permanent Solution For Contact Centers?
This year was an eye-opener for businesses across the globe. It literally forced everyone to design alternative strategies for business continuity as people were forced to stay at home. This led to an overwhelming transformation of businesses moving from an Office-Based setup to a cloud-based...