Jeshtal Sheth
Jeshtal Sheth
With over 20+ years of BPM expertise, Jeshtal has led virtual global teams across industries like Legal, Real Estate, IT, and Manufacturing. He has managed key accounts in India and the US, driving client success through outsourcing and virtual teams. As BPM division head, he champions process optimization, automation, and quality improvement. Currently, he focuses on business acquisition, global partnerships, and growth. Jeshtal holds an MBA, a BSc in Physics & Acoustics, and is a Lean Six Sigma Black Belt.
Transforming Success with Omnichannel Strategies in Retail
Omnichannel strategies are transforming the retail industry, reshaping how customers interact with brands across digital and physical touchpoints. Whether shopping on a mobile app,...
5 Ways to Identify Customer Pain Points and Improve CX
Customers don’t leave your brand out of choice. It’s often the result of experiences that leave them disappointed or unheard. When pain points are...
Automated Call Monitoring: Enhance Call Quality & CX Excellence
One poor call can undo months of effort. A single bad experience can send a customer straight to a competitor. Because every customer conversation has...
The Future of Call Center Services: Digital Transformation and Beyond
In today's rapidly evolving digital landscape, businesses are constantly seeking ways to stay competitive and meet the ever-increasing demands of their customers. One area...
Customer Support 2.0: How Virtual Assistants and Chatbots Are Redefining Service
In today's fast-paced digital world, customer support plays a pivotal role in shaping the overall customer experience. Gone are the days when customers had...
Measuring the Success of Customer Support Services: Metrics and KPIs
Customer support services are the backbone of any successful business, as they directly impact customer satisfaction, retention, and overall brand perception. Organizations rely on...
Back To The Future: AI Transforms The Contact Center
As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the...
Does Customer Service Really Require Some Special Skills?
There’s an old saying “There is only one boss, The CUSTOMER”. Keeping the boss happy by proving the right Customer service is a tough...
Few Reasons Why Inbound Customer Service Is Pivotal For The Retail Industry.
The world was taken by a sudden shock and surprise when the pandemic hit the whole world. Businesses around the world were baffled and...
Quick Guide to Business Process Automation
What Is Business Process Automation (BPA)? Business process automation is the process of using technology to replace manual effort for recurring tasks or processes within...
Is Work From Home A Permanent Solution For Contact Centers?
This year was an eye-opener for businesses across the globe. It literally forced everyone to design alternative strategies for business continuity as people were...