Samuel O'Brien

3 Reasons to Use Translation Services for Your Help Desk

Offering multilingual customer support presents a significant challenge to businesses and their service user help desks. How can they deliver a standard of customer service to foreign language speakers that is consistent with that of the support made available to English speakers? One option...

How To Successfully Deploy Unified Communications As a Service

Moving from existing systems to UCaaS (Unified Communications as a Service) can be a big challenge. Consider what a functional Unified Communications platform entails - it must connect multiple endpoints seamlessly. There are dozens of moving parts in the process of cloud migration, one...

7 Cloud Computing Trends to Look Out For in 2021

2020 was a huge year for digital transformation. With the global pandemic came the need for everybody, not only programmers and website development consultants, to go virtual. And with the shift to digital, cloud computing also became highly relevant. Now, the industry is expanding...

Why VoIP Encryption needs to be part of your Cyber Security Strategy

Global VoIP usage is soaring, with mobile VoIP users surpassing the one billion mark in 2017. But while there is significant growth, there’s also a genuine concern: security. According to IBM, over 50% of cybersecurity attacks target VoIP systems. Cybercriminals are using increasingly sophisticated...

How to Port Landlines to VoIP Systems

The benefits of VoIP or voice-over-Internet-Protocol are pretty well established. More and more businesses are transferring to internet-based calls. But is it worth the time and the hassle? And how do you even do it? What is Porting a Number? You may have ported a…

7 Ways to Build a Strong Marketing Strategy Using VoIP

A marketing strategy is at the heart of any competitive business. New technologies are constantly disrupting industries. As a result, the opportunity arises to improve your marketing strategies using these technologies. Today, I’ll be talking about Voice-Over-Internet-Protocol (VoIP). This technology is an improvement on Plain...

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