Jeanne Bliss
Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.
3 Steps to Building a New Patient Experience and Communication Framework
How do you lead an organization’s CX when there’s no blueprint for you to follow? Well, you make your own! In today’s episode, Lisa Allen,…
Go Beyond Surveys to Understand Customers’ Lives
Today, I’m thrilled to bring you an on-the-road edition of my Daily Dose series. I was recently at a special CXPA member event at the…
Acknowledge the Customer: Set the Tone with Your Greeting
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
Earn Positive Survey Results! Don’t Beg for Survey Scores
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…
The State of Customer Experience: 3 Important Stats You Need to Know
Imagine a baby boomer, a Gen X’er, a Millennial, and a Gen Z’er walk into a bar. Sounds like the start of a joke, right?…
Are You Stepping Up to the Challenge? Prepare for Disruptions and Adapt to Consumer Behaviors
As a CX practitioner, I continue to see how technology ushers in disruptions across retail and other B2C service industries, but I want you to…
Get Rid of Opportunistic Fees & Improve Customer Experience
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…
4 Steps to Improve Customer Experience At Your SaaS Organization
Have you just become a C-Suite leader for your B2B organization’s customer experience? Or maybe you’re looking to elevate and become a CX leader —…
Don’t Make Customers Play the Service Waiting Game
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…
Must Read: 5 Books with Tips and Techniques to Improve Your Customer Experience and Service
I know we’re in August and the Back to School advertisements are making the rounds, but summer isn’t over yet! So if you’re heading on…
Two CX Leaders Share Frameworks to Improve Customer-Centricity in Their Organization
As we continue to revisit conversations with CX leaders who were previously on the show, today we’re going to explore strategies implemented by two CX…
Customer Respect: Are You Treating Women with Respect?
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…
Why You Must Take the Monkey Off Your Customer’s Back
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
7 Customer & Employee Experience Tactics to Implement at the Start
This summer, I’m taking a bit of a break to prepare exciting new content for you, and in the meantime, I’m replaying a compilation of…
Show Patients You Care: A Case Study on Customer-Needs-Driven Design
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…
Avoid the Failure to Empathize: Take the Customer Seriously
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To…
4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company
As a CCO at a startup, how do you assess the work that needs to be done to begin the CX transformation? In today’s episode,…
Honor Your Customers: How to Build a Respect Delivery Machine
In this week’s Daily Dose video, I share an excerpt from a keynote I presented recently that focuses on the lessons of my most recent…
Building Culture and Customer and Employee Experience at The YMCA
In this episode, I chat with Bob Thomas, the first chief experience officer at The YMCA of the Greater Twin Cities, about establishing a scalable…
Give Trust to Get Trust: Let Two-Way Trust Define Your Actions
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…