Jeanne Bliss
Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.
Do You Have a Strategy to Elevate Your Company for Decades to Come?
Can I be blunt? I mean, we’re friends, right? For longer than you can imagine, I’ve been on the front lines of corporate efforts to…
Leadership Bravery: Earn Your Legacy by Bravely Choosing How You Will … and Will Not Grow
This week I spoke at the Experia Summit on Leadership Bravery – a critical element that is missing in over 80% of transformations. I wanted to…
Care for Your Employees, So They Can Show Care to Customers
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
Years One Through Four: How to Advance and Elevate the CCO Role
As the chief customer officer (CCO) of the organization, you may at times feel like you’re begging for people to listen to you, to understand…
To Grow, Enable Customers to Achieve Their Goals
In this week’s Daily Dose video, I share an excerpt from a keynote I presented recently that focuses on the lessons of my most recent…
Empower Your Team: Seek Out and Eliminate Rules That Make No Sense
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
How to Achieve Company-Wide Customer Success with Guy Nirpaz
Customer success is more than just a buzzword, and Guy Nirpaz, the CEO and founder of Totango, and author of Farm Don’t Hunt: The Definitive…
3 Leadership Behaviors That Prove Your Commitment to Customer-Driven Growth
As a customer experience leader, you need to have a good understanding of your organization’s culture. The culture is defined by actions, not words. It…
How to Address the Underbelly Work as a Chief Experience Officer at a Nonprofit
As CCOs, a lot of our work involves understanding what drives the culture of the organization. It’s about how the organization views its customers/audience, and…
Do You Actively Communicate with Customers During Times of Disruption?
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
7 Tips and Resources for CCOs and C-Suite Customer Experience Leaders
Last year, Walmart added a chief customer officer role to better align its digital and brick-and-mortar business, especially as competition from Amazon continues to increase.…
CCO Career Path: Are You Working with a North Star or ROI-Based Leader?
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization
In today’s episode, I chat with Curt Balara, Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. Bel…
The CCO Career Path: How to Successfully Translate Your CX Skills Across Industries
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
Make Customer Experience Development as Important as Product Development
Today, leaders in just about every industry understand that improving customer experience is essential for ease of customer interactions, reputation management, business efficacy, and overall…
Provide Unexpected Transparency & Guidance
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…
Why Good Customer Experience Starts With Your Internal Culture
How does the diversity of your team affect their output and synergy? In today’s episode, I chat with Leslie McNamara, who is the Chief Marketing…
Career Path Advice: 3 Steps in the Evolution of Becoming a CCO or CXO
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…
Prove Your Customer Experience Value to Earn the Headcount You Need
Are you lacking headcount in your organization? If so, you’re not alone, and I want you to view this as a challenge and a test.…
Don’t Make Customers Do Extra Work!
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your…