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Jeanne Bliss

Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.

How Johnson & Johnson Creates Value for Customers and Employees

How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global…

Nurture Customer Rescue Artists

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

The Importance of Closing the Feedback Loop: A Discussion with Dropbox’s CCO

“I am a bridge builder and I really like that aspect of my role,” says Yamini Rangan, chief customer officer at Dropbox, a SaaS company…

Reward Employees for Congruence of Heart and Habit

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

3 Steps to Implementing a Stellar Customer Experience at a Startup

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart, global vice president of Culture & Experience at Selina,…

Earn Your Place in the Story of Customers’ Lives

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

How Exemplis Commits to Company Culture and CX Improvement

“The caliber of the team here is remarkable, and I’ve never seen anything like it. So, that was the reason why I decided to join…

How to Show Up as a Caring Company

In lieu of a regular Daily Dose video, I want to share with you an excerpt from a keynote I presented recently that focuses on…

How to Build Your Customer Success Forecasting System with Eleanor O’Neil

“I was really looking to achieve an experience that was elegant. I’m a big believer in that,” said Eleanor O’Neil, regarding her decision to create…

3 Actions to Take to Honor Customers as Assets

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

How DHL Became More Customer-Focused, with CCO Scott Allison

How does a logistics company shift its gears to become more customer-focused? In today’s episode, Scott Allison, the Chief Customer Officer of DHL’s supply chain,…

Strategies for CCO Success in Startup Companies with Rosalyn Curato

It takes skill to synthesize the knowledge you’ve gained and then disseminate in a way that will help leaders make financial, cultural, and leadership decisions.…

Make Customer Delight About Delivering Value with Jon Herstein of Box

“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein, Chief Customer Officer at Box, a cloud content management company that serves about…

How to Evaluate CCO Positions: 5 Steps to Ensuring the Right Fit

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

How to Improve Customer Experience at a Fast Food Restaurant with Fernando Machado of Burger King

“The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with…

A 3-Stage Approach to Your Company’s New Customer Experience

Are you responsible for building an entirely new customer experience path for your organization? Monica Whiting, Vice President of Customer Experience at TECO energy, shares…

How A Legacy Organization Embraces Digital Media to Engage Audiences in a Meaningful Way

How does a legacy organization integrate digital media in a way that facilitates a meaningful customer experience? Todd Unger, Chief Experience Officer and Senior Vice…

4 Tactics to Building and Managing Customer Success with Allison Pickens

One of the things I like most when talking to people about their career journeys is understanding how the skills they’ve learned along the way…

3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze

“Don’t look at yourself, look at your customer. Be sure you have your customer in mind when you create something. Be sure it’s customer-focused, not…

3 Steps to Telling a Robust Customer Journey with Chelsie Rae Lee of SnackNation

Does your organization have a system in place for measuring customer churn? In today’s episode, I chat with Chelsie Rae Lee, Senior Vice President of…

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