Avee Mittal

How Scheduling and Dispatch Optimization Enhance Customer Experience

Many times business leaders get so engrossed in managing the institutional aspects of the business i.e. efficiency of the processes that the human aspects, like actual interactions with employees and customers get ignored. How business interacts with customers, at what touchpoints, and how has...

Win Customers by Adopting the Top Customer Experience Trends for 2021

With the coronavirus pandemic, was 2020 a year of pause, or was it a year of immense acceleration, that changed the dynamics of business overnight? Perhaps, never before businesses felt the need to reform their processes at such short notice, especially in regards to...

7 Customer Experience Strategies to Reduce Churn Rate

No one associated with a business is unaware of the importance of high customer satisfaction levels in reducing churn rate. As the customer touchpoints are increasing in today’s time, organizations are facing many challenges in connecting all dots and delivering flawless services to customers....

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