Mei Lin Fung

Homo Sapiens evolving to Homo Socio-Sapiens

Thoughts for spring..... we are evolving and this is a fast part of a long cycle Humans have been evolving and its been happening over...

Tribal Leadership – networking the tribes

Happy Chinese New Year - the beginning of the year of the snake seems a great time to talk about this book Tribal Leadership...

Did you catch all of these? 10 business models that rocked 2010

Cool or not? I'm glad to welcome in 2011 with a first post that will rock your socks. These 10 business models are different -...

Social Radio – example from Dell

If we want to build a community, how about thinking beyond a daily newsletter, how about radio?Manish Mehta, VP Social Media & Communities at...

Customer Experience in the Government sector: A Marathon not a Sprint

What is your experience of government? Is this familiar when you travel? "you wait in line at least twenty minutes, pushing and shoving... staff......

Jawdroppingly fun way to generate Customer Experience! Gamestorming – How an idea ignited Starbucks

How cool is this? Just after writing about Health spaces, I find this great social network story about playing games to design new experiences...

Managing Healthcare Through Social Networks

"In nothing do men more nearly approach the gods than in giving health to men." Cicero Mari Carmen Domingo of the Barcelona Tech University in...

Re-inventing the purpose of the firm – Customer-centric Capitalism

It is wonderful and highly validating to see Irving Wladawsky-Berger write about this topic and highlighting Johnson and Johnson as a sterling example of...

What is Twitter, a Social Network or a News Media?

Great analysis. Tip of the Hat to Alvis Brigis for alerting us.Check out this SlideShare Presentation: What is Twitter, a Social Network or a News...

Visualizing information – highlighting SAS as a mindful learner

With the information explosion - there is hope - I want to highlight SAS as a company who is taking a mindful learning approach...

5 exabytes created every 2 days. Up to 2003, that was the total information...

My stand outs from Google CEO, Schmidt's Top 10 Reasons why Mobile is Key - We generate today in 2 days, the amount of information...

Janine Benyus: Biomimicry in action | Video on TED.com

Watch for inspiration from nature - Innovation that is artful beautiful and inspired by nature Janine Benyus: Biomimicry in action | Video on TED.com

How to stop divide and conquer? No More Corporate Dodgeball 101509

A new understanding of why "The Meek shall inherit the Earth".... a pithy summary in 13 slides points the way to a new operating...

CRM and E-Government

A spirited exchange on Trust and Government - which seems strangely relevant these days when we have to think hard about what every tax...

He changed our lives…85th Birthday of the Inventor of the Computer Mouse –

I had the pleasure of attending Doug Engelbart's birthday party celebrated at The Tech Museum of Innovation last Saturday January 30th. Congratulations to Valerie...

Social Networks and Maturity ? we have a ways to go IMHO….

Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years. Not sure...

“A higher purpose” CRM in 2010: The experts’ predictions

Follow on article by Neil Davey looking forward, quoting my "CRM at the Speed of Light" buddy I picked out the subtitle and highlighted...

Health 2.0 and Social Networks – what CRM can learn from Health 2.0

This article is exclusively written for G-CEM and published in the Nov 09 newsletter. It can be viewed in full with graphics here. Diabetes is...

What would Peter Drucker do if he were laid off?

I'm quoting from an interview by Meredith Levinson with Bruce Rosenstein the author of a new book on Peter Drucker as a life coach....

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