I picked out the subtitle and highlighted it above – in the reaction to the financial catastrophe that has hit us, people are looking for higher purpose as a way to filter out actions taken out of pure self interest. I read in the NYTimes that the University of Toronto Business School has seriously been re-looking at their curriculum to add multi-culturalism Multicultural Critical Theory. At B-School?
This helps some, but I can’t help feeling its a little like slamming one small barn door after the horses have bolted from stables across the globe….
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.