Social Networks and Maturity ? we have a ways to go IMHO….


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Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years.

Not sure what they are going to become, and still shaking off the idea that the world is the world where parents were always right.

Paul Greenberg reminded me of this when he wrote FACEBOOK #FAIL about his experience in recovering after his FB account had been hacked. And it was Paul who got me into FB in the first place ….

So is there an Abe Lincoln quote for this?

“Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing. ” A. Lincoln

What is happening to the reputation of Facebook when things like this keep happening?

Customer Think | What’s With The Complicated Social CRM Maturity Models?

 I'm invested

Republished with author's permission from original post.

Mei Lin Fung
Institute of Service Organization Excellence, Inc.
Mei Lin Fung, blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung


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