Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years.
Not sure what they are going to become, and still shaking off the idea that the world is the world where parents were always right.
Paul Greenberg reminded me of this when he wrote FACEBOOK #FAIL about his experience in recovering after his FB account had been hacked. And it was Paul who got me into FB in the first place …. http://ow.ly/16sg7X
So is there an Abe Lincoln quote for this?
“Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing. ” A. Lincoln
What is happening to the reputation of Facebook when things like this keep happening?
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.